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Job Title: Client Care Advisor
Location: Eastcott Veterinary Hospital
Job Type: Part-time, fixed term
Hours: 20 hours per week. Monday to Friday 09.30am - 1.30pm plus 1 in 7 Saturdays
Eastcott Veterinary Hospital and Referrals are recruiting for an experienced and professional client care advisor to join their friendly and supportive team. The purpose of this position is to serve as a member of the reception team, providing an excellent service to our clients and visitors.
Responsibilities
* Arranging appointments
* Keeping accurate records
* Various clerical duties related to animal patient care and treatment
* Facilitate accurate communications between clients, veterinary surgeons, our nursing staff and the practice manager
Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and help put them at ease if they are worried or apprehensive.
This position requires a practical knowledge of the practice’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice. Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role.
Benefits
* 5 weeks holiday + bank holidays + Birthday Leave
* Career progression opportunities
* Staff discount schemes
* Life Assurance
* Enhanced equal family leave
* E-car salary sacrifice scheme
* Employer contribution pension scheme
* Wellness program including: Employee assistance program
* Eyecare voucher scheme
* Free annual Flu jab
* Cycle to work scheme
* Recruitment referral reward scheme
All applications with the relevant skills and qualifications will be carefully considered.
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