OVO-View
Team: CRM, within Growth Team
Salary banding: £50,000 - £60,000
Experience: Mid-Level/Senior
Working pattern: Full-Time
Reporting to: David Walker, Head of CRM
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
Location: Bristol, Glasgow, London (hub-based) with flexibility to work from home.
About the role
The CRM team handles customer communications across all areas of the business and focuses on using customer insights to drive actionable opportunities. You will get familiar with data across the commercial sector and always be driving to answer the question: how can we best meet our customers' needs? You will support appointment bookings, retention, product take‑up and engagement targets through analytics and automation.
Your key outcomes will be
* Demonstrate a clear understanding of the customer and commercial objectives within CRM, proactively recommending actionable insights to improve outcomes
* Generate analysis and reporting to drive data‑driven decisions across CRM and commercial, helping to discover actionable plans
* Promote best practices and ethical data protection and compliance in all activities
* Develop a deep understanding of business processes and data sources, agree best sources for accuracy, proactively using them to generate recommendations; interrogate data sources, code libraries, and analytical products to ensure alignment and accuracy across domain
* Actively participate in CRM conversations, interrogating approaches, suggesting tests, and ensuring data consistency and accuracy is considered in all stages
* Collaborate with analysts, data scientists, marketing managers and commercial leads on relevant ML models, data artifacts, and analytical products
* Encourage data‑driven decision making: provide ad‑hoc performance reporting, identifying opportunities, and testing outcomes in CRM activities
* Cross‑functional collaboration: establish strong relationships with stakeholders to identify data impacts from broader business activities
Qualifications
* Have a quantitative background (degree or equivalent) and proven experience solving complex problems with a customer‑centric focus
* Excellent presentation and communication skills – able to articulate complex results to non‑technical audiences using visualisation software such as Looker and Tableau
* Statistical knowledge including basic experimental statistics, sampling principles, the meaning of significance, and A/B testing
* Analytical Translator: comfortable operating as the core data expert embedded within a commercially‑focused team and translating non‑technical business problems into clear, actionable analytical briefs
* Strong SQL and code interrogation skills
* Problem solver: keep focused on the target while maintaining awareness of external and internal influences to identify the real issues and opportunities
* High attention to detail: ready to question analytical briefs, drive towards the decisions needing to be made, and identify details that make a difference
* Thrive on working with people internal and external to your team with various levels of seniority
* Self‑starter who can take action to deliver against a clear objective
* Experience with the Google tech stack and GitHub
Salary & Benefits
Salary: £50,000 – £60,000 (depending on skills and experience) with an on‑target bonus of up to 15%. 9% Flex Pay on top of the salary – 4% auto‑enrolled to your pension and 5% for flexible benefits, additional pension or cash. 34 days holiday plus bank holidays. Health cash plan or private medical insurance, critical illness cover, life assurance, health assessments. Gym membership, travel insurance, workplace ISA, will writing services, dental insurance. Extra holiday buying, discount dining, home & tech loans, donations to charities. Solar, smart thermostat and EV charger discounts, low emission car lease, cycle‑to‑work scheme, public transport season‑ticket loans.
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