1st Line Support Customer Service Agent
* Annual Salary: Competitive
* Location: Kingston upon Thames, KT1
* Job Type: Full-time, Hybrid
Day-to-day of the role:
* Serve as the initial point of contact for partners, providing prompt and effective technical support to resolve queries and issues via our ticketing system and over the phone.
* Occasionally assist with the configuration and provisioning of services, ensuring seamless deployment and functionality.
* Conduct comprehensive testing and evaluation of new services, ensuring optimal performance and reliability.
* Facilitate the onboarding process for new clients by providing thorough guidance and support.
* Assist the sales team by offering insights into product capabilities, enabling account managers to effectively communicate the value proposition of our solutions to clients.
* Collaborate with suppliers and internal teams to ensure efficient service delivery.
* Perform various administrative and ad hoc duties as required.
Required Skills & Qualifications:
* Previous experience in a customer support role, preferably within a service provider environment.
* Familiarity with cellular network environments is advantageous.
* Experience with Zendesk or similar customer service software is beneficial.
* Strong customer service and time management skills.
* Excellent written and verbal communication skills in English.
* High attention to detail with the ability to see tasks through to completion.
* Ability to work independently while effectively engaging with internal and external stakeholders.
* A proactive and adaptable approach to problem-solving in a fast-paced environment.
Benefits:
* Casual dress code.
* Company events and team activities.
* Cycle-to-work scheme.
* Hybrid working model.
* Pension Scheme.
* 25 days Annual Leave per year, plus all UK Bank Holidays.
* Birthday day off, not inclusive of Annual Leave.
Additional Requirements:
* Minimum education: A-Level or equivalent (preferred).
* Minimum experience: 1 year in a customer service role (preferred).
* Right to work in the United Kingdom.