Overview
Store Colleague - Full Time (Fully flex) role at JD Sports Fashion. JD Sports Fashion Plc is a leading omni-channel retailer; established in 1981 with multiple stores and a London Stock Exchange listing since 1996. The company aims to be a leading global omnichannel retailer in the sports and outdoor industry. You will be part of a people-led, innovative and customer-focused organisation focused on operational excellence and growth.
Role overview
Sales Assistant to play a vital role in delivering an exceptional shopping experience for customers. This role offers opportunities for career development and progression within the JD Group.
Responsibilities
* Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
* Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries in a professional manner.
* Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPIs
* Contribute to achieving or exceeding the stores monthly sales target.
* Drive all additional KPIs including Units, Conversion, ATV, UPT.
* Aim for upselling or cross-selling targets and maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude towards a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities for personal and career development; eager to learn new skills.
* Confident interpersonal and communication skills, thriving in social customer engagement.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors). Access to exclusive deals and offers via TELUS Health, counselling and digital health resources. Health cash plans and a range of internal development courses. Apprenticeships and accredited qualifications (England Only). Discounted Gym memberships at JD Gyms. Access to colleague networks, volunteering opportunities, and JD Foundation initiatives. Incremental holiday allowance and staff discounts across JD Group brands. Personal development opportunities to learn and grow within the company.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries
Industry: Retail. Location references include Glasgow, Airdrie, Coatbridge, Paisley, and surrounding Scotland locations as listed in the job postings.
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