Administration Assistant, Band 2
15 Hours per Week
An opportunity has arisen for an administration assistant to work within the District Nursing Teams in Dudley Group.
The admin teams provide an important and integral part of the day to day running of the nursing services, through email and telephone referral systems, and administrative support to the clinical teams who are based throughout the community, liaising with patients, carers, healthcare professionals and other representatives from health and social care organisations, across Dudley and possibly neighbouring localities.
You will be a part of small team of administrators; you will be an adaptable and confident team member, who possesses excellent communication skills, both verbal and written, be resilient and enjoy working closely with a team in a demanding environment.
Main duties of the job
To provide comprehensive administrative support service to the Nursing Teams, and to undertake general clerical duties including opening and distribution of mail, maintenance of filing system and photocopying, word processing, reports, meeting support, completion of forms, and all correspondence, whilst maintaining confidentiality.
There may also be a requirement to undertake other similar duties as part of this post in order to provide a quality service. These will be consistent with the level of responsibilities outlined above.
This job description may be reviewed from time to time in light of developments and may be amended in consultation with the post holder.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as ethnically diverse, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD department. These include topics such as communication, wellbeing, team development, cultural competency, and values, plus much more. For those in a Management/Leadership role, there are additional programmes to support you to develop the skills you need. These include our Managers Essentials Programme and a Leadership Programme that all managers will attend as part of your Dudley Managers Induction. Our Learning Prospectus is a great way to discover the details behind what’s available for you here at The Dudley Group.
We are committed to home life balance through flexible working and making reasonable adjustments where possible
Person specification
Qualifications & Education
Essential criteria
1. Maths and English GCSE's grade 9-1, O levels grade A-F, or CSE's 1-3
2. IT qualification – ECDL, RSAII
3. NVQ Business Administration/Customer Care NVQ2 or equivalent experience
Knowledge and Training
Essential criteria
4. Proven clerical/administrative experience within a customer care environment
5. Understanding of confidentiality and Data Protection Act
6. Computer literate with the ability to work in different computer applications
Experience
Essential criteria
7. Understanding of role and its application to patient care
8. Excellent communication and customer service skills
9. Flexible and adaptable to change
Desirable criteria
10. Previous experience working in the NHS/Healthcare environment
Communication & Relationship Skills
Essential criteria
11. Good accurate written and oral skills
12. Good team worker and ability to work alone
13. Professional approach to work and colleague
Planning & Organisational Skills
Essential criteria
14. Able to meet deadlines and manage time set priorities
15. Highly motivated and organised
16. Able to work as part of a team, using your own initiative, organising and prioritise own and other workloads to changing and often tight deadlines
Analytical and Judgetment Skills
Essential criteria
17. Able to respond quickly in a rapid working environment
18. Able to cope with different and competing demands
Equality, Diversity, Inclusion and Trust Values
Essential criteria
19. Able to provide safe, caring, and effective services
20. Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
21. Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here .
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here .
Not everyone needs a ‘Skilled Worker’ visa.