Sales Support Advisor
Join our Sales & Marketing team as a Sales Support Advisor and help customers make smart Energy and EV choices while building a rewarding career in a team that’s driving change.
The Opportunity
The Sales & Marketing team is key to the success of the Retail business. Doing amazing things with data, campaigning, strategy and making sure we sustain our business is in our DNA and allows us to surface key insights that both enable our operational teams to deliver value‑add activities and drive our commercial performance.
About The Role
As a Sales Support Advisor, you’ll be the voice of EDF for customers exploring our energy and electric vehicle (EV) solutions. You’ll guide them through their journey, provide expert advice, and help them make informed choices—all while delivering exceptional service and meeting compliance standards.
If you have previous experience in a sales or customer service environment, we would love for you to apply!
Pay, Benefits and Culture
Starting salary of £25,719, potential to earn 3% bonus, 25 days holiday plus bank holidays, market‑leading pension scheme. Additional commission structure capped at £36,902 (before 3% bonus). Benefits include enhanced parental leave, electric vehicle leasing, health insurance, product discounts, critical illness insurance, technology vouchers, gym membership and season ticket loans.
Hybrid role: office 3 days a week in Doxford, rest from home. Flexibility! Disability confident employer. We value diversity, equity and inclusion.
What you’ll be doing
* Handling inbound calls from existing and prospective customers who might be:
o Moving home
o Reaching the end of a fixed‑term tariff
o New to EDF and exploring supplier options
o Interested in EV tariffs, B2B partner services or staff tariffs
* Providing quotes, explaining terms and conditions, and processing successful sales in our Kraken system
* Ensuring all sales are fully compliant with regulatory and internal standards—only compliant sales count toward commission
* Working towards sales targets in a supportive, performance‑driven environment
* Operating within core hours: Monday to Friday, 9:00–17:15
Who you are
* Experience in a sales or customer service environment
* A customer‑first mindset, especially when supporting vulnerable customers
* Confidence in identifying key information and using it to close sales
* Excellent communication and influencing skills
* A collaborative spirit—open to sharing and learning best practices
* A growth mindset—comfortable giving and receiving feedback to improve
Location: Doxford/Hybrid – 3 days a week in the office.
Success is personal. It's your journey, powered by us. Join us and we'll help Britain achieve Net Zero together.
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