Job Title: Field Services Technician - South West England
Salary: Up to £35,000 & Vehicle
Base Location: Remote, Bristol County area (expectation of travel and overnight stays)
Job Type: Full-time, 40hrs per week
Department: Technical Operations
Role Overview:
UK Connect, a leading provider of advanced connectivity and IoT solutions, seeks an experienced Field Services Technician. You will be pivotal in aiding our clients and our other in-house teams, by leading the installation and maintenance of our advanced solutions at customer sites. Our mission is to connect the disconnected, bridge the connectivity gap, and unlock the full potential of organisations worldwide.
About UK Connect:
Each year, we connect over 2,500 customer locations nationally, providing critical day-one connectivity and IoT solutions to some of the worlds and UK's best-known brands and government organisations, offering you the opportunity to impact diverse organisations significantly. Some of the organisations we connect include:
*
o FTSE 100 Housebuilders
* The UK Ministry of Defence
* The UK Met Office
Key Responsibilities:
*
o Service Delivery: Effective and timely delivery of services through installation, configuration, and commissioning of all advanced solutions.
* Customer Experience: Meet and exceed customer expectations, which is measured through customer satisfaction and feedback data.
* Brand Representation: Always maintain a professional and positive image and provide excellent customer service whilst on-site.
* Safe Working: Undertake work according to policies and procedures, health and safety standards and regulations.
* Job Administration: Timely and accurate completion of administration related to the role (e.g. job notes, install photographs, admin of stock, H&S recordings etc.).
Required Qualifications and Experience:
*
o Similar Work: Demonstrable experience in a similar role. Working with businesses such as BT, Sky, Virgin Media, or similar would be advantageous.
* Lone Working: Those familiar with autonomous work yet collaborative when the situation demands.
* CSCS: A CSCS card holder and comfortable working at height.
* Driving: Full UK Driving Licence (with less than 6 penalty points).
* Interest in IoT /Connectivity:Those with a basic understanding of computers, routers and networking. (Microsoft Windows, Printer setup, IPV4 & Router configuration)
Company Culture and Values:
At UK Connect, we value "Thinking Differently," being "Collective Experts," and having a "Get It Done" attitude. We have been a certified Great Place to Work for three years running and care about the communities we impact. Giving a % of our profits each year to our foundation, the Farr Foundation, which supports children in getting into STEM subjects. Last year, we supported over 15k children.
Sowhat's in it for you?
As a small business, you can make a real difference knowing you are supported by a team of 50 across three offices. We are not like other businesses with shareholders to impress or unrealistic objectives. At UK Connect, we take a long-term view of things, and this means our focus is on personal and professional development that is fully funded and will help you to get to and stay at the top of your game.
Compensation & Benefits:
* Up to 43 days a year of holiday (inclusive of bank holidays)*
* Enhanced Company Pension Scheme
* Enhanced Maternity Leave
* Enhanced Paternity Leave
* 5 Paid Charity Days per year
* Free Gym Membership*
* Health and Dental Care options*
* Private Health Cover*
* Team away days
* Death in service at four times the salary
* Paid extended parental leave*
* Paid bereavement leave for those you love, not just direct family
* part of the broader range of extended benefits to choose from.
Your Toolkit:
To ensure you're well-equipped:
* Comprehensive training is provided.
* A company van for work-related travel.
* A company mobile and laptop.
* A company debit card for necessary expenses.