What it’s like to work at Energia Group We’re proud that 87% of our employees would recommend us as a great place to work. It’s more than just a job—it’s a place where people genuinely enjoy belonging to a committed and supportive team. Our values—Trustworthy, Dynamic, Resourceful, and Community-Focused—aren’t just words, they guide how we work every day. We’re dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals. You’ll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a ‘Wellbeing Fund’ you can spend on whatever recharges you, free counselling service, initiatives to reward long service, free health checks, annual flu jab, free on-site parking, life assurance, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs. We also get the balance right with a hybrid work model, so you can stay connected while still having flexibility. The Role Power NI, part of Energia Group, have an exciting opportunity for Customer Engagement Specialists based in Antrim. You will be the first point of contact for all domestic queries, responding to and delivering a customer experience that is second to none across either our Power NI or Energia retail brands. Working alongside some of the industry’s best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI/Energia brands continue to grow. The ideal candidate will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction. Our customers would agree and scored us 86% in satisfaction surveys based on last year’s performance. What you'll need 6 Months Customer service experience. Excellent numerical, spoken, and written communication skills with the ability to listen effectively. Computer savvy with a good working knowledge of Microsoft Office. A suitable, dedicated place to work at home (private and you won't get interrupted), with natural light, desk, chair, and an excellent broadband connection. If you are enthusiastic about this role but don’t meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we’re looking for. NB; You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications. We also reserve the right to enhance criteria to facilitate shortlisting Full details can be found in the job specification located at the bottom of this page. NB: IPhone users should download job specification using Safari.