User Support Technician HMRC Workplace Services
East Kilbride :
Our purpose is to make the world more sustainable by building trust in society through innovation. As an User Support Technician you will contribute to this by being the face of Fujitsu working with end users on the HMRC account.
Responsibilities
We are looking for a dynamic and driven IT Technician to be the face of Fujitsu working with end users on the HMRC account. Your role will primarily involve delivering face to face IT support to users at a Connect IT Bar within the HMRC East Kilbride office. You will be working alongside other IT technicians on site providing user support at a Connect IT Bar support for Network devices PCs Laptops Surface Pros Telephony devices and other locally installed peripherals and support for AV setup within meeting rooms and completion of regular checks to confirm meeting rooms are fully operational.
You will also be responsible for the management and delivery of local moves and changes on of key relationships with end user HMRC staff in various business areas support to relevant Fujitsu (and sometimes HMRC) third parties as well as feedback on perceived issues to ensure new services are engaged successfully negating problems before they arise.
Qualifications
* Windows 10 & 11
* Office 365
* Support for general PC / Laptop Hardware HP Elitebooks
* Flexibility to travel (within a defined geography) to cover home workers and assist at other sites if necessary
* Ability to understand and resolve problems
* Excellent Customer focus providing key customer experience whilst remaining professional
* Independent worker taking accountability and ownership of your day to day responsibilities whilst also being part of a wider team and working towards team objectives.
* Fantastic personal organisation
Benefits
* 26 Days annual leave plus public holidays (3 flexible)
* Pension Double matching contributions of up to 10%
* Life assurance
* Companywide incentive plans
* Flexible benefits such as increased holidays / travel / dental critical illness and more
* Perks at work employee discounts
* Employee assistance programme / virtual GP
EEO & Recruitment
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum / essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.
We are recognised as a responsible and inclusive employer : Not only are we a certified Disability Confident Leader a Times Top 50 employer for Gender Equality a Top 75 employer for Social Mobility accredited with the Living Wage Foundation and a signatory for the Race at Work Charter but we are also committed to the United Nations standards for LGBTI and a Stonewall Top 100 Employer.
We are people centric : Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
Key Details
Employment Type: Full‑Time
Department / Functional Area: Technical Services
Vacancy: 1
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