Job Title: Floating Support Worker
Contract Type : Fixed Term Contract with an end date of 31/03/2026
51 is achieved after 18 months successful performance in the role)
Monday - Friday, 9am-5pm
The difference you will make as a Floating Support Worker
Working with Engage Leeds, you will work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that puts customers first, empowering them to achieve their goals and aspirations.
You will also be required to work in the community and visit customers in their own homes. The customers you work with will be facing challenges and may be at risk of becoming homeless.
Engage Leeds is a consortium of organisations, commissioned by Leeds Council to provide personalized support to anyone in Leeds over the age of 18 who is facing challenges and may be at risk of becoming homeless. Our mission is to empower customers to achieve their goals and aspirations through a range of community-based services. This is a city-wide service split into 3 geographical areas. Riverside operates in the South Leeds area and also provides a volunteer service across the whole of Leeds.
We work with people from all tenures including council housing, housing associations, private landlords and people who own their own homes by providing a visiting support service. The type of support provided includes mental health, dementia, substance use and more complex needs that may cover more than one area of need depending on the person's situation.
Team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Competitive pay & generous pension
~28 days holidays plus bank holidays
~ Flexible working options available
~ Diversity and Inclusion at Riverside:
At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. Support Customers
Use psychologically informed approaches and Trauma Informed Care principles - supporting customers to develop new ways of thinking and make steps towards independence, by:
Co-producing bespoke support plans that enable customers to sustain their own tenancies, involving key stakeholders (e.g. family/other support providers) where appropriate.
Leading on the organisation and delivery of scheduled reviews of support and risk plans or following an incident/significant change in a customer's circumstances.
Engaging customers to meet agreed outcomes and develop independent living skills.
Assisting customers with day-to-day support and tenancy-related matters.
Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
Supporting customers who may be living in temporary accommodation to be 'tenancy ready' enabling successful move on and tenancy sustainment.
Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
Supporting customers to maintain financial independence through budgeting plans and maximising income.
Assisting customers with sign-posting for specific debt advice, financial statements and negotiating with third parties where necessary.
Supporting and monitoring customers' healthcare needs, proactively encouraging appropriate contact with healthcare professionals.
Ensuring the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately.
Recording and updating clear, factual and accurate strengths-based customer information on the local or appropriate digital platform.
Work in partnership with local authority, social and private rented housing to identify suitable accommodation for customers who are living in temporary accommodation or at risk of homeslessness too set up and maintain a tenancy either virtual or face to face support.
Carrying out housing support assessments for vulnerable customers and ensuring they are linked into relevant support and health services as indicated by assessment.
Provide initial tenancy related support, advice and assistance directly to tenants as required, to prevent escalation of issues and sustain the tenancy.
Develop and maintain local partnerships to provide a holistic range of support for customers, liaising with them to facilitate access to support.
Record and update clear, factual, accurate, strengths based customer and statistical information on the local or appropriate digital platform.
Work flexible hours to meet customer and business needs, which may not include normal office hours.
Travel to customers' homes within an identified geographical area.
Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.
Participate in team meetings, regular supervisions and reflective practice sessions.
Undertake regular training and take responsibility for your own continuous development to enable you to deliver your role safely.
Team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
Knowledge of Psychological or Trauma Informed approaches to support.
Experience of working in a care and support environment.
Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. Commitment to Diversity