Our Client: Our client supports over 250,000 end users across 1,100 sites, providing network connectivity to a range of critical defence services across the UK. They are committed to technology innovation and have a long and proud history of supplying digital solutions that provide secure, scalable and cutting-edge services to enhance the UK's critical infrastructure. Your Role: As a 2nd Line Engineer, you will review customer Windows related requests, deliver quick and accurate responses, and use automation to build images, documentation, and work instructions. You will build and configure Windows servers, mainly virtual on VMware, as well as support the racking of physical servers in customer data centres. The role includes maintaining gold images, performing patching and upgrades, producing capacity reports, and attending engineering meetings to provide updates. All work must align with Fujitsu and customer standards, with occasional on-site visits required to meet SLA and KPI targets. Working through assigned service desk tickets, you will investigate and resolve system and customer issues within agreed SLAs while following policies such as Change & Release, Configuration, and Security. You will ensure the security of network services in line with Security Operating Orders, raise risks that may impact cost or delivery timelines, and support testing activities. The role may also involve contributing to wider projects, and previous experience in a similar environment is beneficial. Essential Experience: • Windows Server 2016, 2019 and 2022 • AD (Active Directory), DNS, WSUS • VMware • Backups (NetApp SAN and Cohesity) • Microsoft System Centre Operations • Scripting Benefits: Ongoing training and certificates along with personal development plans. 25 days annual leave plus Bank Holidays. Pension contributions of up to 10%. Companywide incentive plan. Flexible benefits such as additional holidays, life assurance. Next Steps: Due to the sensitive environments, where you will be based for this position, you will need to pass significant security clearance checks to be considered. To arrange a call to discuss this position in more detail please apply or email your CV to .