At Sentry Doors, we pride ourselves on delivering high-performance, bespoke timber fire and security doorsets to the UK construction industry. As we continue to grow, we are seeking a proactive and detail-oriented individual to join our team in a role that combines elements of sales support, technical estimating, and customer engagement.
This role is ideal for someone with strong analytical and communication skills who thrives in a fast-paced environment and enjoys working collaboratively across departments. You will play a crucial part in supporting our sales and estimating processes, producing accurate quotes, and maintaining effective communication with customers and internal teams to ensure smooth project execution.
If you’re commercially aware, technically minded, and ready to contribute to a high-quality, customer-focused business, we’d love to hear from you.
About Sentry Doors
Sentry Fire Safety Group is a specialist manufacturer of timber fire and security doorsets for the social housing, public sector, commercial and residential markets. Operating nationally from two manufacturing facilities in Doncaster and Birmingham, Sentry Fire Safety Group has established a strong reputation for manufacturing products that meet the most rigorous quality and fire certification standards. Its wide range of customers focus primarily on Repair Maintenance and Improvement and operate across the built environment.
As the UK leading manufacturer of timber fire safety doorset manufacturing, Sentry enjoys a significant reputation throughout the passive fire safety protection sector. It achieves this status both through its size and through its commitment to professionalisation, leading the way in ensuring comprehensive compliance with established and emerging fire safety standards and actively contributing to the highest standards of construction practice. Sentry also leads the industry in its commitment to sustainability.
Key Responsibilities
* Learn and aid on the administrative process of sales and estimating, primarily CRM
* Analyse customer enquiries, ensuring prompt and accurate quote generation
* Liaise regularly with the customer and relay information across planning, sales and purchasing
* Apply clear and concise communication across all sales, panning and purchasing processes
* Produce formal estimates based on enquiries received
* Regularly liaise with customers regarding delivery dates, quotations and to discuss requirements for enquiries
* Be pragmatic and chase / expedite your previous week’s quotes to achieve an order
Required Skills & Qualifications
* Experience working in a customer-facing role
* Strong organisational and time-management skills
* Familiarity with using CRM systems for sales and estimating workflows (desirable)
* Comfortable with liaising with multiple departments and external customers
* Ability to work on own initiative
* Ability to adapt in a fast-changing environment
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