We're a fast-growing website provider serving over 700 independent automotive repair garages across the UK. We're looking for a proactive, detail-oriented Website Production Specialist to support our website production process from structure and content to quality assurance and performance reporting. This is a versatile role ideal for someone with a good all-round experience of digital tools, SEO, web design platforms, and customer service.
Key Responsibilities
Working with the wider Production team, you will help with all aspects of website production as well as dealing with inbound customer queries, resolving technical issues, advising on website performance and SEO strategy and delivering a first-class customer experience.
Website Production:
* Site structure – you will be taught how to use our in-house theme to construct websites (no development experience required).
* Population – you will be expected to transfer content from the formats provided from our copywriters into the relevant website pages.
* QA – you will be expected to check the quality of content and site structure to ensure that customer requirements are being delivered.
* Launch – you will be taught our in-house processes for launching websites (no development experience required).
Other duties:
* Client liaison and site edits – you will need to act quickly to make changes to customer websites, keeping them and your team informed of progress.
* Website performance – using a variety of tools, you will be expected to construct performance reports for websites to inform customers of current performance and advise on ongoing strategy.
* Operational improvements – you will be expected to contribute to team discussions and projects to improve the website platform and operational systems.
Personal Attributes
* Attention to detail – the role will see you assure the quality of website structure and content and adherence to our internal processes. You will cover a wide range of processes related to the build and launch of websites and will need to follow and help improve the procedures already in place.
* Management of workload – you will be expected to cover a wide variety of tasks, which will need to be prioritised in accordance with the overall team's objectives.
* Perform under pressure – some processes, such as website launches, require high levels of concentration and pose potential risk to the business.
* Communication – you will be required to communicate proactively with clients and other members of your team on your workload and progress of tasks.
* Foresight – you will be expected to spot issues and raise them early and work to resolve the potential impacts of your work before they arise.
* Progressive attitude – As a website company we constantly want to adapt and change our processes and utilise the latest technology and we want someone to embrace this culture.
* Digital skills – Whilst developer experience is not required, experience using website interfaces such as Wordpress are highly desirable. The ideal candidate would possess a rounded level of knowledge across common IT platforms including Microsoft products. Also not required but highly desirable is some experience on Google Analytics, SEO platforms, Photoshop, AI tools and any other digital platforms relevant to website design.
Experience
* Customer service (required) – you must be comfortable communication with customers on the phone and via email.
* Website administration (required) - you must have experience editing website content and familiarity with website platforms like Wordpress.
* SEO research and implementation – Basic knowledge of SEO is required and experience on the following platforms is desirable: SEM Rush, RankMath or Yoast, Google Analytics, Google Search Console.
* Adobe suite (desirable) - Basic Photoshop and Illustrator skills would be extremely useful.
Job Types: Full-time, Permanent, Graduate
Work Location: In person