Assistant General Manager Charlton Hall Estate, Northumberland
Near Alnwick
£40,000£45,000 + KPI Bonus (£5k)
Live in available
Join Our Family Set within the beautiful Charlton Estate just outside Alnwick, the Doxford Group is a proudly family-run hospitality business known for delivering exceptional weddings, celebrations and guest experiences across our venues.
For over a decade, weve built our reputation on personal service, attention to detail and a genuine love for what we do. While our estate and venues are unique, its our people who truly set us apart. We believe in teamwork, supporting one another and celebrating success together.
We are now looking for a confident and hands-on General Manager to support the day-to-day leadership of our operations and help deliver outstanding guest experiences across the estate.
The Role As General Manager, you will work closely with the senior leadership team to oversee daily operations across weddings, events and hospitality services. You will play a key role in ensuring standards remain consistently high, teams feel supported and guests receive a seamless experience from arrival to departure.
This is a visible, operational leadership role ideal for someone who enjoys being present on the floor, guiding teams and solving challenges in real time.
You will support performance, service delivery and team development while contributing to the continued growth of our family-run business.
Key Responsibilities Support the day-to-day operational management of weddings, events and hospitality services taking a leading role.
Lead and motivate teams during service, ensuring smooth and professional delivery
Work closely with Coordinators to bring each clients vision to life
Monitor service standards and step in proactively where needed
Manage staffing levels, team rotas and on-the-day resource allocation
Handle guest queries and resolve issues with professionalism and warmth
Drive revenue opportunities, including bar performance and service enhancements and new ideas to generate revenue for your venue.
Support training, development and ongoing team engagement
Maintain operational records, compliance standards and organisational systems
Review guest feedback and support continuous improvement
Be confident in leading Masters of Ceremonies
About You Experience in a management role within hospitality, hotel or events
A natural leader who builds trust and motivates teams
Strong organisational skills with excellent attention to detail
Calm, solutions-focused and confident under pressure
Commercially aware with an understanding of driving revenue and managing costs
Flexible and available to work evenings and weekends
Most importantly, youll bring warmth, professionalism and a genuine passion for hospitality.
What We Offer Salary £40,000£45,000 (DOE)
KPI-based bonus - £5,000
Pension scheme
Additional holiday after two years service
Discretionary long service awards
Staff discounts on stays, food and drink
Uniform provided (where required)
Free on-site parking
Referral programme
Regular company events
Ongoing training and development opportunities
Job Type: Full-time, Permanent
Work Location: In person
If you are ready to step into a leadership role within a supportive, family-run hospitality business where your contribution truly matters, we would love to hear from you.
Apply now with your CV.
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