Our client is a national law firm with a local heart. They are more than just lawyers and financial experts; they are people helping others navigate life's challenges.
Recognized among the Best Workplaces for Wellbeing, they promote diversity, sustainability, and community investment. Your voice will help shape the future client experience.
As a Service Designer (6-month FTC), you will be responsible for improving client journeys by leveraging insight and research. Your tasks will include:
* Leading workshops, mapping journeys, and identifying friction points.
* Transforming pain points into actionable plans and blueprints.
* Influencing teams across Client Experience, Insight, Marketing, and Change.
* Ensuring the client's voice is represented in all discussions, from senior meetings to frontline services.
* Monitoring trends and competitors to keep the firm ahead.
This role involves strategic and practical work, managing multiple projects, validating ideas through feedback, and implementing meaningful changes that clients will notice.
The ideal candidate will have:
* Extensive experience in service design and a proven ability to transform customer journeys.
* Expertise in design thinking, journey mapping, and simplifying complex information.
* Experience in professional services, law, or financial sectors.
Please note, candidates should be available to start immediately or by August at the latest.
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