Customer Service Administrator
Sywell (Office-based)
Permanent
Full-time, Monday to Friday (37.5 hours, between the hours of 8am- 5pm)
£23 - 25,000
Impact Recruitment are looking for an experienced Customer Service Administrator for our client based in Sywell. This is a key role within the business, providing customer service and sales office support to clients. Responsibilities will include ensuring optimal service delivery, offering flexible and tailored solutions to clients, and offering ideas for process improvements throughout the business.
If you feel you have the relevant skills and experience for this role, we strongly encourage you to apply today.
Key duties and responsibilities of the Customer Service Administrator:
* Process customer orders, requests, and queries via telephone and email.
* Contact all live sites daily to ensure operational excellence and full-service delivery.
* Maintain thorough and accurate customer service records on the internal system.
* Liaise with Directors, colleagues and external customers as required.
* Support the field sales team to ensure all service obligations are met.
* Provide any other administrative support as needed.
* Check supplier invoices and ensure all procedures and systems are adhered to.
Key e...