Overview
We are recruiting a permanent Service Performance Analyst to join the Digital and Services Team in the Strategy, Transformation and Assurance Directorate. This is a new post that provides an exciting opportunity for someone who is motivated and passionate about improving public services. The role will work closely with the Service Performance Lead, who has overall responsibility for setting direction and influencing senior leaders.
Responsibilities
* As a Service Performance Analyst, you will support the Lead by providing high-quality analysis, insight, tools and guidance to help services measure and improve performance. You will be central to building the evidence base and consistent standards that underpin our approach to service performance.
* Contributing to the development and maintenance of frameworks, metrics and standards for service performance (including the Service Model).
* Supporting the Lead in providing guidance, tools and templates to help services measure performance consistently and effectively.
* Producing dashboards and narrative insight to help leaders understand service outcomes and areas for improvement.
* Assisting services to complete maturity assessments and track transformation progress.
Essential skills and experience
* Strong analytical skills with proven experience as a Performance Analyst, Data Analyst, or Business Analyst.
* Proven experience of building and maintaining dashboards or reporting tools (e.g. Power BI, Tableau, or advanced Excel).
* Ability to work collaboratively across organisational boundaries and build constructive relationships.
* Clear communication skills, able to explain complex analysis simply and persuasively to non-technical audiences.
* Self-motivation and adaptability, comfortable working independently as well as part of a team.
* Experience of producing guidance, toolkits or frameworks to support colleagues.
Desirable
* Experience of service performance measurement or service improvement in a large or complex organisation.
Contact
To discuss this role further please contact Adele Millard, Service Model Lead: adele.millard@environment-agency.gov.uk
Notes
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment, guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post. The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and uses Central Government frameworks and contracts for external recruitment. For information on supplier opportunities visit the Crown Commercial Service guidance.
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful and taken directly from your own experience. Where plagiarism is identified, applications may be withdrawn. Although the Environment Agency is a non-departmental public body sponsored by Defra, we align with Civil Service guidance on the use of artificial intelligence.
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