Job Description
The Role
1. To be the strategic lead for income, service, and performance management of Causeway’s Property portfolio. To support housing staff to achieve tangible social impact and/or recovery outcomes in line with Causeway’s mission and with funder’s contractual obligations.
2. Provide inspiring leadership to the Housing Operations Team as a whole and develop opportunities for skills and knowledge development and understanding to enhance staff performance.
3. To prepare and present accurate performance reports for the entire portfolio reporting on voids, rent management and tenant engagement outcomes to the CEO and local authority partners, identifying corrective action where needed.
4. To ensure compliance of housing stock and tenancy matters within legal and statutory requirements.
5. To ensure continuous learning and development across the Housing Operations Team by disseminating learning and sharing best practice.
6. To develop and manage effective allocation processes for maximum occupancy and work closely with the other delivery colleagues across the organisation to ensure that housing is accessible and operates in line with any funding criteria.
7. Champion client involvement and ensuring best practice in this area is embedded in policies and procedures.
8. To be the primary point of contact for owning RP’s and private la...