Maintenance manager

Role Overview

The Maintenance Manager is responsible for the efficient management, maintenance, compliance, and operational performance of a portfolio of serviced and managed office buildings across Central London. The role ensures that all properties are safe, fully operational, compliant with statutory requirements, and maintained to a high standard that supports exceptional customer experience and occupancy retention.

The successful candidate will oversee planned preventative maintenance (PPM), reactive maintenance, contractor management, building compliance, refurbishment projects, and facilities-related budgets across the portfolio.

Key Responsibilities

Building Operations & Maintenance

• Manage the day-to-day maintenance operations across multiple office buildings.
• Ensure all building fabric, plant, equipment, and systems are maintained to a high standard.
• Oversee reactive maintenance requests and ensure timely resolution in accordance with service level agreements.
• Develop and manage planned preventative maintenance schedules.
• Monitor building performance and identify opportunities for operational improvements and cost savings.
• Conduct regular site inspections and condition assessments.

Compliance & Health & Safety

• Ensure full compliance with all statutory and regulatory requirements.
• Manage and maintain records relating to:
• Fire safety systems
• Emergency lighting
• Electrical testing (EICR)
• Water hygiene and Legionella control
• HVAC compliance
• Lift inspections
• Gas safety
• Asbestos management
• Health & Safety audits
• Support the implementation of risk assessments and safe systems of work.
• Ensure contractors comply with company and legal health and safety requirements.

Contractor & Supplier Management

• Procure, appoint, and manage maintenance contractors and specialist service providers.
• Monitor contractor performance against agreed KPIs and SLAs.
• Review quotations and negotiate costs to achieve value for money.
• Ensure contractors provide appropriate RAMS, certifications, and insurance documentation.
• Manage contractor attendance and quality assurance across all sites.

Facilities & Customer Experience

• Work closely with Community, Operations, and Building Management teams to minimise disruption to occupiers.
• Ensure maintenance activities are delivered with a customer-focused approach.
• Respond to escalated building issues affecting tenant operations.
• Support building events, moves, fit-outs, and occupier changes where required.

Projects & Refurbishments

• Manage minor works, refurbishment projects, office reconfigurations, and lifecycle replacement programmes.
• Coordinate contractors, schedules, budgets, and stakeholder communications.
• Ensure projects are delivered safely, on time, and within budget.
• Support acquisitions, mobilisations, and new building openings.

Budget Management

• Prepare annual maintenance budgets.
• Monitor expenditure against budget targets.
• Approve invoices and manage purchase orders.
• Identify opportunities to reduce operating costs through improved procurement and energy efficiency initiatives.