3rd Line Support Engineer / Third Line Support Engineer Location: Witney Job Type: Full-time Salary: Up to £44,000 per annum Exciting opportunity for a 3rd Line IT Support Engineer to join an established wealth management and financial services company. This role involves providing high-level technical support, maintaining a strong customer focus, and contributing to the development and implementation of IT infrastructure. This will be a varied role working as part of small IT Team in which you will work on wide range of IT Systems and Infrastructure, alongside day-to-day operational tasks you will be heavily involved IT Projects. Day to Day of the role: Configure and deploy infrastructure items including servers, networks, and IT peripherals. Monitor and manage IT systems to maximise performance and uptime. Serve as an effective point of contact for internal IT issues, resolving or referring to third parties as appropriate. Provide escalation support to the Helpdesk Team and cover for 1st/2nd line support. Identify areas for improvement in IT service and take responsibility for assigned IT projects. Maintain high levels of cybersecurity awareness and proactively secure infrastructure and systems. Mentor and train other members of the IT team. Work closely with external IT specialists, consultants, and providers. Utilise all relevant IT facilities provided by the company within the guidelines set out by the IT Department. Required Skills & Qualifications: Experience with VMWare and virtualisation. Proficiency in supporting and implementing Microsoft Server, VMWare, Microsoft SQL, and Citrix. Experience with Microsoft 365 including Email, Teams, OneDrive, and SharePoint. Knowledge of Multi-Factor Authentication and networking (Firewalls, Switches, Patching, Wi-Fi). Experience with backup tools such as Veeam and supporting Domain Services including Active Directory and Group Policy. Ability to deliver major system upgrades and complete change control and project work. Excellent documentation skills and exceptional communication skills at all levels. Excellent organisational skills and the ability to stay calm under pressure. Willingness to undertake study and be self-motivated. Benefits (Further details can be provided) Annual Bonus Scheme (6-8%) Share Scheme Options Competitive pension contribution 25 days annual leave Private Medical Insurance Life Assurance Additional Support for training and any relevant exams/courses.