Are you a seasoned business intelligence leader with a passion for translating data into strategic insights? Do you thrive on shaping solutions that enhance performance and deliver measurable business value?
We're seeking a Team Lead - Reporting to join our Armed Forces Recruitment Services (AFRS) contract. This is a key role within the Data Management & Insight function, responsible for the design, implementation, and continuous improvement of reporting and data presentation services that drive operational excellence across Defence recruitment.
You’ll lead a team to build rich, interactive dashboards and business reports that support strategic, contractual, and operational objectives helping to shape a data‑driven culture across Serco and the MOD.
Responsibilities
* Design and implement enterprise‑level reporting solutions that meet the needs of internal stakeholders and MOD clients.
* Translate complex business requirements into intuitive dashboards and actionable insights using tools such as Power BI, SQL, Domo, Excel, and more.
* Lead the development of functional roadmaps in consultation with stakeholders across AFRS, identifying opportunities for innovation and improvement.
* Champion best practices in reporting, data visualisation, and data governance.
* Act as a strategic partner to business and functional leads, helping them define "what", "why", and "what-if" scenarios with data-driven clarity.
* Mentor and guide the business in self‑service reporting, enhancing capability and reducing dependency.
* Drive adoption of reporting solutions by promoting clear, user-focused design and delivering ongoing performance improvements.
* Maintain critical data assets including report catalogues, data dictionaries, and business glossaries.
* Contribute to the broader BI strategy, ensuring our reporting capabilities evolve with changing technology and business needs.
Required Experience
* 6+ years designing and delivering business intelligence solutions with measurable impact.
* Proven track record working across operational, strategic, and corporate functions (Finance, HR, Procurement, IT).
* Experienced in engaging stakeholders at all levels, including senior leadership, partners, and external clients.
Technical Expertise
* Advanced knowledge of Microsoft BI stack (Power BI, Domo, Excel, and more).
* Familiarity with additional tools such as Qlik, Tableau, or Domo is a plus.
* Understanding of data visualisation best practices, semantic layer design, and dashboard performance optimisation.
* Experience with advanced analytics, data science, and big data tools is desirable.
Education
* Bachelor's degree in Computer Science, Engineering, Mathematics, or related field (or equivalent professional experience).
Soft Skills
* Excellent communication and stakeholder management.
* Self‑motivated, reliable, and detail‑oriented.
* Strong organisational skills and ability to manage competing priorities.
* Proactive problem‑solver with a continuous improvement mindset.
This role requires Baseline Personnel Security Standard (BPSS) and may require Security Check (SC) clearance.
Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
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