Overview
Spencer Private Hospitals are looking to recruit a friendly, welcoming and enthusiastic Reception Officer to join a motivated administration team that delivers outstanding customer service to a variety of self‑pay, private medical insured, excellent face‑to‑face interpersonal skills, an ability to prioritise workloads and demonstrate team work to be successful in this role. The role is based at our Canterbury site but will be expected to travel to Ashford and Margate on a small number of occasions as needed and directed. There will be the requirement to work weekends as clinics dictate on a rota with the team. Enhancements of 30% for Saturday working and 60% for Sunday working is applied for any weekend working. Full Time Hours: 37.5 hours per week.
Requirements
* Maths and English (GCSE or equivalent) Grade C or above
* Proven experience working with the public both over the phone and face to face
* Knowledge/experience in a healthcare/medical environment
* Experience of bookings appointments
* Excellent knowledge of Microsoft Packages
* Exceptional customer service skills
* Proven track record of delivering service beyond all expectations
* Outstanding Communication Skills
* Organised and methodical in approach
* Ability to act on own initiative
* Team Player
* Ability to travel between sites
Staff wellbeing is a priority for the organisation with some perks of employment being –
Benefits
* Free on-site staff carparking
* Staff discount for treatments
* Enrolment into a staff pension scheme
* Investment in staff training
* Annual salary increment
* Additional benefits available in line with our NHS colleagues
* Local retail discounts
We are also fortunate enough to be based in East Kent, arguably one of the most beautiful parts of the UK, often boasting the best weather due to our close proximity to Western Europe and is aptly know by the missive `the Garden of England`. We are a short hop across the channel to France with the added bonus of fast rail connections to Europe, London and surrounding areas. The availability of high-quality schools which support grammar school education as well as academy and private schools are all available within the locality. Our CQC report has a rating of Good - and we are now on an improvement trajectory to Outstanding.
Spencer Private Hospitals is an equal opportunity employer.
This position is subject to a Disclosure and Barring check.
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