Overview
Patient Pathway and admin coordinator for CFS, Microbiology, Phlebotomy and Transport Services.
Full time Mon to Fri - 37.5 hours per week - 12 months Fixed Term Contract. Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment and/or discharge.
Responsibilities
* Provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways, enabling the best use of resources and ensuring that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
* Ensure high levels of patient care and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.
* Work as part of a clinical team to ensure that patients are admitted efficiently for Outpatient appointments, pre-admission appointments, investigative treatments, diagnostic procedures and inpatient and day case operations within national guidelines and in accordance with the trust's Patients Access, Booking and Choice Policy. This includes NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.
* Ensure that patients are informed with reasonable notice, and that all relevant paperwork is completed for given appointments.
* Ensure that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s) including ERS within one working day of receipt/decision to treat.
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, St Helier Hospital and Queen Mary's Hospital for Children; and Epsom Hospital, home to SWLEOC.
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
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