Overview
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Main duties of the job
* Provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff to create a good environment for the patients.
* Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
* Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
* Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
* Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.
About us
Civic Medical Centre practice is located in the Marlborough ward of harrow.
2 GP Partners
PM
HCA, Nurses, PN, CP
Position can be permanent from temporary- depending on the experience.
Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
* To provide efficient and effective administrative support to the Doctors and Practice Manager. To work in conjunction with all other practice staff to create a good environment for the patients.
* Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
* Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
* Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
* Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.
Person Specification
Experience
* Experience in GP Surgery with the similar role would be an advantage
* EMIS system
* exceptional customer services
* dealing with difficult patients
Qualifications
* GCSE grade or equivalent
* experience in the Health care profession- similar field experience is an advantage.
Skills
* Basic IT skills
* Power point
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience
#J-18808-Ljbffr