Overview
Mamas & Papas are now the UK's largest own-brand baby products specialist retailer. We’re the baby retailer of choice for our community of new & expectant parents.
For the last 40 years we’ve dedicated everything to understanding & putting our customers & community of new, expectant & hopeful parents first. We’re that warm arm of reassurance, that friendly face to offer incredible insight, product knowledge & trust. Whether it be our in-store personal shopping experiences, car seat consultations, parent to be events, or guidance to help customers through buying their prams, cots, changing tables or babygrows, we strive to create magical moments they’ll cherish forever.
The Role of Concession Store Manager
Our Concession Store Managers are ambassadors of these magical moments, and the heart of our award-winning retail business and our mini site partnership with NEXT. Due to continued growth we are recruiting a Concession Store Manager for our Dundee Concession Store, based within the NEW NEXT store on Stack Leisure Park.
Our concession stores have earned recognition for their use of space and design as a shop-within-a-shop partnership with NEXT.
As the Concession Store Manager you will lead and inspire your Mamas & Papas store team (c3 supervisors, c5 sales assistants) in delivering the very best customer experience. You will create & utilise commercial sales reports, use local marketing knowledge to drive footfall & brand awareness. You will use current & future trends to make commercial decisions to achieve & exceed sales targets, driving ATV and KPI’s for your store, while embodying our brand values.
Responsibilities
* Lead and develop the store team to deliver an exceptional customer experience.
* Utilise sales reporting and local marketing knowledge to drive footfall and brand awareness.
* Make data-driven commercial decisions to achieve and exceed sales targets and KPIs.
* Collaborate with NEXT and maintain the shop-within-a-shop concept.
Qualifications & Experience
* Experience in Retail Store, Assistant or Deputy Store Manager roles with a customer-first approach.
* Ability to inspire and develop teams and take ownership of the store and staff.
* Creative autonomy to influence in-store experiences.
Apply
To apply, please reach out if you come from a Retail Store, Assistant or Deputy Store Manager background and are passionate about delivering outstanding customer experiences.
We are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms through our campaigns and actions. We believe in inclusivity to help us move forward.
Benefits
* 33 days holiday, increasing up to 40 with service
* Buy & Sell holiday schemes
* Company Bonus Schemes
* Employer pension contribution from day 1 enrolment
* Staff discounts for family & friends from our shops & online
* Discounts through our Benefits Hub across holidays, travel, restaurants, gifts & services
* Subsidised health & critical illness cover and insurances
* Family-related leave policies (including enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
* Foster Care & Carers Leave, Loss & Bereavement support
* Menopause-friendly employer
* Employee recognition programs
* Commitment to future sustainability and community impact
Location & How to Apply
Location: Dundee Concession Store, NEW NEXT store, Stack Leisure Park, Dundee, DD2 3XN
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail
#J-18808-Ljbffr