Overview
Working closely with a small team of managers to make sure the store runs like clockwork every day. Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop. Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely. People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. Where we have close knit networks of stores and it may mean that you need to help another store now and then.
Responsibilities
* Work with a small team of managers to ensure the store runs smoothly every day.
* Take responsibility for day-to-day running of the store, often as the sole on-site manager with accountability for the full shop.
* Collaborate with a team to complete all tasks, ensuring customers are served efficiently and safely.
* Manage performance and capability of a team, conducting disciplinaries and ensuring scheduling and pay accuracy.
* Support and assist other nearby stores within network as required.
What makes a great customer & trading manager
* Previous line management responsibilities in a fast-paced, operational environment.
* Provides brilliant customer service, and coaches a team to do the same.
* Delivers KPIs or other performance indicators.
* Can manage disciplinaries, performance issues or other employee relations matters.
* Leads operations and is comfortable operating alone in the absence of more senior management.
* A track record of delivering brilliant customer service and coaching colleagues to do the same.
* Experience of leading a team in a fast-paced, customer-facing environment, motivating others, driving performance and keeping operations running smoothly.
* Operational leadership skills, taking responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs (sales, availability, customer satisfaction, colleague engagement).
* Has managed employee relations issues, including performance and absence management.
Benefits
* Discount card — 10% discount off shopping at Sainsbury's, Argos, Tu and Habitat after four weeks, increasing to 15% at Sainsbury's on Fridays and Saturdays and 15% at Argos on every pay day.
* An annual bonus scheme based on performance.
* Free food and hot drinks provided for colleagues in all stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension — 4-7.5% employer contribution match.
* Sainsbury's share scheme — opportunities to invest at discounted rates.
* Wellbeing support — access to emotional support, counselling, legal and financial advice.
* Colleague networks — connect with colleagues to support development and potential.
* Cycle to Work scheme — hire a bike and equipment with tax and NI savings.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Inclusion and support
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. Our colleagues may be entitled to enhanced discretionary leave for families, as well as support for carers. We provide resources to help colleagues understand and support their role and team. Internal colleague networks help ensure true representation and remove barriers. We offer development opportunities, including mentorship, training, and career progression. We celebrate diversity through initiatives and events, fostering inclusion and respect. If you need reasonable adjustments during the application or interview stages, please let us know so we can support you.
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