About the role:
Were looking for a Payroll Customer Care Representative to join our growing Customer Success team. This role is an exciting opportunity for someone who is currently working in a payroll bureau or a large in-house environment, has a knowledge of payroll legislation, and enjoys interacting with customers.
You will:
- Day to day, you will work on Salesforce, answering queries and providing guidance from a portfolio of clients and working hands-on with the PayFit platform. - Make PayFit even more self-serve by keeping our customer help centre updated.- Communicating with customers on our Live Chat.- Creating and reviewing content of our Chatbot.- Pension uploads at the beginning of the month.- Processing payments for some of our customers via Telleroo and Smarter Pay.- Customer feedback calls from your portfolio of clients. - You will work closely with the Product and Sales team to share the customers feedback and be the voice of the customer- Identify upsell opportunities and suggest new initiatives to improve services for our customers
This role is for you if :
- You have 2+ years experience within payroll.- Demonstrated experience in dealing with payroll processes - You should have been involved with the processing of payroll or advising on payroll matters.- Ability to apply your payroll knowledge to the processes of PayFit and apply manual checks when required.- An enthusiasm to learn and advance your payroll knowledge- The ability to work well in a fast-paced environment.- A proactive approach and will provide feedback to the relevant teams based on customer interactions- Excellent verbal and written communication skills- A passion for working as part of a team, but works equally as well independently
It would be great if you also:
- Have pension upload experience - Have payments processing experience- Experience processing Benefits and P11Ds- Intermediate Excel skills
If you think you would be a good fit even if you don't meet 100% of the requirements, we would love to hear from you!
Your future team:
You will be supporting our portfolio of customers with their issues and queries regarding the software or payroll along with our team of 6 CCRs and payroll experts. You will also work closely with the broader customer success team and cross-functionally with the UKs sales and product teams.
Your future manager, Akash, is a payroll professional with over 10 years experience managing payroll teams to success, who will ensure your smooth onboarding and further evolvement in your role!
Hiring process
1. First you will meet a Talent Acquisition Specialist for a discovery call (30 min) 2. You will complete a payroll and customer service based task. 3. Next step will be a meeting with the Payroll Team Lead with whom you will touch more payroll related questions and experience (45 min) 4. Next step would be having a meeting with the Head of Customer Success (30 min)
What we offer Flexibility: We believe it is key to produce your best work and to be fulfilled. We therefore offer the possibility to work away from our main offices, within the UK ; as well as abroad for a defined period of time. Further requirements may apply depending on the role and your overall experience. Learning & Development: At PayFit we have a great learning platform where you can learn new skills every day with the support of our company. We also have English language courses to improve your business communication vocabulary and get to the next level. Career Development: We want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves. Health promotion: Private medical insurance with Vitality and 4 paid sessions with a mental health practitioner and online support with Moka care Meals: Weekly Deliveroo credit to spend on meals of your choice. Fortnightly fruit packages delivered to your house (to help you get your 5 a day!) Public transportation: A minimum of 50% of your travel cost to the office is covered by us. Home office budget: To help you get set up in the best conditions. A MacBook as our standard working tool. Parental support program: 20 weeks of maternity leave supported by PayFit and 4 weeks of leave for the co-parent. Time off: 25 days of paid holidays per year.