GREAT WESTERN MEDICAL PRACTICE, SEAFIELD ROAD, ABERDEEN AB15 7YT
We are looking for an accomplished leader to join our team as a Practice Operations Manager. You will oversee our reception, administration, and secretarial teams while ensuring smooth operational systems, compliance with governance requirements, and delivery of excellent patient care.
This is an exciting opportunity to work closely with the Business Manager and wider leadership team, contributing to the continued development of services that put patients first and support the vision of One Medical Group.
Key Responsibilities
1. Lead the operational delivery of primary care services in line with contracts, policies, and quality standards.
2. Monitor performance against patient access, demand, and key performance indicators (KPIs).
3. Produce monthly operational and financial performance reports.
4. Act as Health & Safety and Complaints Officer, ensuring compliance and effective resolution.
5. Review audit and inspection reports (CQC and others) and oversee service improvements.
6. Chair administrative team meetings and support multidisciplinary forums.
7. Oversee practice systems, staffing rotas, and business continuity planning.
8. Manage recruitment, induction, training, appraisal, and performance of admin staff.
9. Support financial planning, budget control, and income generation.
10. Ensure compliance with confidentiality, data protection, and accurate patient records.
Why join us?
At Great Western Medical Practice, youll be part of a supportive and forward-thinking team committed to improving the lives of our patients, colleagues, and community. This role offers the opportunity to make a meaningful difference every day while contributing to the strategic growth and development of primary care services in Aberdeen.
- Urban Practice