Facilities Services Helpdesk Administrator
Location: London City
Employment Type: Temp - Perm
Department: Facilities Services
About the Role
We are seeking a proactive and customer-focused Facilities Services Helpdesk Administrator to join our team. This role is the first point of contact for facilities-related requests, ensuring issues are logged accurately, prioritised correctly, and resolved efficiently to support a safe and well-maintained working environment.
Key Responsibilities
* Act as the primary point of contact for all facilities and maintenance requests via phone, email, and helpdesk system
* Log, track, and manage service requests in line with agreed SLAs
* Prioritise and allocate jobs to internal teams and external contractors
* Monitor job progress and follow up to ensure timely resolution
* Communicate clearly with customers, providing updates and managing expectations
* Maintain accurate records, reports, and documentation
* Escalate urgent or complex issues appropriately
* Support facilities compliance processes (e.g. health & safety, statutory inspections)
* Work collaboratively with facilities managers, engineers, and suppliers
Skills & Experience
* Previous experience in a helpdesk, facilities, FM, or customer service role (desirable)
* Strong organisational and multitasking skills
* Excellent communication skills, both written and verbal
* Confident using helpdesk systems and Microsoft Office applications
* Proven experience working with CAFM systems within a facilities management environment
What We Offer
* Competitive salary
* Supportive team environment
* Training and development opportunities
* Opportunity to grow within facilities and operations
How to Apply
If you are organised, reliable, and enjoy being at the heart of service delivery, we would love to hear from you.