IT Service Desk Technician -FTC
* Annual Salary: 28,142 - 30,024
* Location: Bath
* Job Type: Fixed Term until 31st December 2026
We are seeking an experienced IT Service Desk Technician to work for a highly regarded Bath based organisation within the education sector
This role is ideal for a professional with a background in IT, preferably within an education environment, who is committed to ensuring the smooth operation of IT systems and providing excellent support to staff and students.
Day-to-day of the role
* Manage and resolve IT tickets, ensuring efficient troubleshooting and problem-solving to support staff efficiency and enhance the learning experience for students.
* Share responsibility for the delivery of the Break-Fix Service, providing onsite support as part of the Central Services and Support Team.
* Maintain the Local Area Network and Wi-Fi network within the Trust, ensuring reliable connectivity and performance.
* Collaborate with team members to support the overall IT strategy and contribute to a high-functioning team environment.
Required Skills & Qualifications
* Minimum of 2 years' experience as an IT Support/Service Desk Technician.
* Strong knowledge of Microsoft 365 applications and their administration.
* Familiarity with Active Directory, Group Policy, and network management, including Access Points and Switches.
* Experience with Help Desk Systems such as Freshdesk.
* Ability to provide Break Fix and Remote Hands support service for various End Point devices (e.g., Laptops, Desktops, iPads, Projectors).
* Excellent problem-solving skills and a passion for delivering positive outcomes.
* Effective team player with a commitment to developing a groundbreaking IT strategy in education.
If you are interested in this position please apply online or for more information please contact me on
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