PGL and Adventure
PGL is shaping the next generation through extraordinary residential adventures. Our award-winning programmes help children discover the fun of being outdoors, promote wellbeing, develop character, and build real-world skills for life.
Will you join the adventure?
We’re part of something bigger
We’re proud to be part of PGL Beyond, a network of educational travel brands that empowers young people to explore, grow, and thrive through exceptional experiences that go beyond the classroom. Together we’re making a difference.
Make a difference as a Guest Experience Manager
This exciting role involves leading our activity and guest care teams to provide our customers a magical and memorable PGL experience from the moment they arrive, through to waving them goodbye – leaving them counting down the days until their next visit.
The position is actively involved on site, ensuring the happiness of our guests, overseeing activities, and ensuring our team always provides an enjoyable and safe experience. This is achieved by instilling a fun, friendly, and supportive environment, and working in partnership with the on-site People & Culture team to ensure PGL is an incredible place to work and to visit.
You’ll lead our Guest Experience Team, including line management, supporting welfare and wellbeing, and identifying and facilitating career development and training opportunities. You’ll work collaboratively with the Lead Activity Specialist and Lead Activity Technician to ensure compliance with our standards across the centre.
You’ll also be comfortable working with data, able to analyse complex rosters, workforce planning, holidays and performance statistics, and gather and analyse customer feedback to implement innovations that keep PGL growing and improving for the future.
Is this you?
* A proven leader of people with superb organisational abilities and a guest‑centric approach.
* An approachable and effective communicator who can develop successful working relationships with a variety of people and teams.
* Enjoys problem solving and thrives when faced with a variety of challenges and deadlines.
* Previous line‑management experience within guest care or activity delivery, and able to coach, train, and mentor teams.
* Ideally holds a Level 3 or above in Leadership, Management, Education & Training qualification and a recognised First Aid qualification, though training can be provided.
Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, and RESPECT that unite us.
A place to thrive
No matter your background, ethnicity, age, neurodivergence, or anything else, PGL is a place to be yourself, have fun, use your valuable skills for good, and celebrate what makes you brilliantly unique.
Fair pay and benefits for all
* On top of 25 days annual leave (+ 8 bank holidays), you’ll also enjoy a birthday off, paid volunteering days to help worthwhile causes, and the option to purchase additional holiday.
* A career with ongoing growth, development, mentoring, multiple pathways, and opportunities to work across different UK or French locations.
* 24/7 access to our Wellbeing Hub and Employee Assistance Program.
* Sector‑leading family‑friendly policies and a contributory pension.
* Access to our financial wellbeing platform where you can borrow or save directly from your salary.
* Free or discounted PGL breaks for your family and discounts at 800+ retailers.
PGL is committed to ensuring the application process is accessible to everyone. If you require help or adjustments, please let us know.
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