Business Support Team Leader – Developmental Paediatric Service (DPS)
HCRG Care Group is looking for an experienced Business Support Team Leader to join our friendly Business Support Team in the Developmental Paediatric Service.
Package Description
* Salary from £26,250 depending on experience.
* Group pension.
* Free tea, coffee and milk at base location.
* Membership of My Reward Hub – discounts on everyday purchases and cash‑back offers.
* Access to wages as you earn them.
* Online and face‑to‑face support for mental and physical wellbeing, including healthy recipes, activity challenges, post‑trauma support, legal, debt and life‑management help, career coaching and counselling.
* eLearning, bespoke career pathways and opportunities for professional development through The Learning Enterprise.
* An open and just culture encouraging ideas for improving service delivery backed by £100,000 ring‑fenced innovation funding each year.
Working Hours
9 am – 5 pm, Monday to Friday. After training, potential flexibility to reduce on‑site days.
Job Responsibilities
* Provide day‑to‑day leadership and back‑office support to the Developmental Paediatric Service.
* Oversee appointment booking processes, open referrals, speak with parents and carers, cancel or rearrange appointments.
* Ensure high‑quality, patient‑centred administration.
* Support the admin team: supervision, one‑to‑ones, absence management, appraisals, training, fair workload allocation.
* Communicate professionally and confidentially with colleagues, parents and external partners.
* Work closely with managers and senior practitioners to meet referrals, appointments and service timelines consistently.
* Represent the Business Support function at meetings, contribute to discussions and continuous service improvement.
* Use sound judgement to make decisions and identify when issues should be escalated to senior colleagues.
* Support recruitment activities: shortlisting, interviewing and onboarding new team members as directed.
* Prioritise own workload while coordinating team tasks effectively in a busy, fast‑paced environment.
Essential Qualifications & Experience
* Good general education to at least GCSE level or equivalent, including Maths and English.
* Qualification in supervisory or line management, or relevant experience to NVQ 4 or equivalent level.
* Administrative experience in a busy, customer‑facing environment.
* Line management experience.
* Excellent planning, organisational and time‑management skills.
* High levels of computer literacy – good working knowledge of Microsoft Office, including Outlook, Word and Excel.
* Ability to work as part of a team, with effective verbal and written communication.
* Ability to work with discretion, sensitivity and maintain confidentiality.
* Experience of HR processes.
Desirable
* Previous health or social care experience.
* Knowledge of clinical systems or databases.
Other Requirements
Successful applicant must be a car driver.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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