Lead transformation that sticks
* Own the planning and implementation of retail change projects-delivering to time, cost and quality.
* Ignite store capability through clear guidance, coaching and engaging training so changes land sustainably.
* Champion simple, scalable ways of working; maintain documentation and crystal‑clear status reporting.
* Spot risks early, remove blockers fast and elevate with solutions.
* Make range change happen nationwide.
* Coordinate field, store and agency resources to deliver range reviews right first time and on time.
* Set the standard for issue capture, resolution and sign‑off‑own the details at the shelf edge.
* Develop RCCO/RCA teams; drive consistency, safety and quality across regions.
* Partner with Retail Development, Change Planning and SSO to deliver end‑to‑end execution.
* Protect what matters: stock, safety and sales.
* Use data and insight to target risk stores; turn shrink trends into decisive action plans with store leaders.
* Deliver practical education on stock loss and compliance‑virtual and in person‑raising standards fast.
* Feed real store insight to Central Asset teams, accelerating fixes and improvements across the estate.
* Embed rigorous compliance to health & safety and operating procedures‑every change, every time.
* Inspire stakeholders and align the business.
* Build trusted partnerships with Regional and Store Managers, Retail Leadership and cross‑functional teams.
* Tell a compelling story that unites teams behind clear priorities, outcomes and timelines.
* Represent the workstream on regional/divisional forums, keeping everyone informed and moving.
* Support new stores and new leaders with hands‑on coaching that lifts operational execution.
* Champion a customer‑first mindset so every change serves customers and colleagues better.
Key Deliverables
* Change that lands first time: measurable adoption of new processes, reduced rework, and safer delivery.
* On‑time, on‑quality range reviews with robust sign‑off and fewer in‑store fixes post‑launch.
* Shrink reduction in targeted stores through actionable plans, education and compliance uplift.
* Clear, consistent reporting of milestones, risks and benefits to stakeholders and PMO.
* Colleague capability uplift evidenced by engagement, quality checks and store feedback.
Key Business Relationships
* Regional Managers; Store Managers; Retail Leadership
* Retail Operations and Retail Development
* Key SSO Team Digital, Development, Commercial & Fraud
* Change Planning, SSO, Finance and other cross‑functional stakeholders
What we need
* Strategic doer: Proven at turning strategy into store‑ready execution across multi‑site retail.
* Change maker: Delivers complex change at pace; simplifies the complicated and brings others with you.
* Data‑driven operator: Interprets trends, spots risk and converts insight into action that improves outcomes.
* Influential communicator: Energises and aligns stakeholders from shopfloor to senior leadership.
* Coach & capability builder: Lifts performance through clear standards, practical training and feedback.
* Organised and outcomes‑focused: Manages multiple priorities; keeps the main thing the main thing.
* Tech‑confident: Comfortable with Excel, PowerPoint and project tools (e.g. Monday.com).
Full Driving License
Field Based – This position requires national mobility. It will involve some occasional night and weekend working as well as some presence in SSO.
Salary & benefits:
From £53,000 to £60,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Company Car provided. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award‑winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
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