Blaze Networks — now proudly part of the Communicate Technology Group — is growing! We’re on the lookout for a talented and reliable Level 2 Support Technician to join our dynamic support team. You’ll be the go-to expert for 2nd line issues, helping resolve technical problems across a range of environments, supporting end users remotely, and ensuring our clients get the exceptional service we’re known for.
What you’ll be doing:
Provide 2nd line support for incidents and service requests
Troubleshoot across Windows Servers, laptops, desktops, mobile devices, and printers
Deliver remote support to customers and internal users
Work through your ticket queue in line with SLAs
Help maintain and improve internal documentation and processes
Champion customer satisfaction at every stage
What we’re looking for:
Technical skills:
Strong knowledge of Microsoft operating systems and Microsoft 365 administration
Familiar with Active Directory, Group Policy, and basic firewall concepts (FortiGate a bonus)
Good understanding of LAN/WAN, TCP/IP, and networking principles
Confident setting up, diagnosing, and repairing PC hardware
Soft skills:
Calm and capable in high-pressure situations
Excellent verbal and written communication skills
Organised, logical, and solutions-focused
Able to work independently and collaboratively
Full UK driving license and access to a vehicle
Why join us?
As part of the Communicate Technology Group, Blaze Networks offers the energy of a growing business backed by the stability and scale of a wider tech group. You’ll be exposed to modern infrastructure, exciting challenges, and have real opportunities to grow your career.