Portsmouth Water is looking for a Real Time Analyst to join its Customer Services team in Havant. This role involves live monitoring of performance across customer service channels to ensure a high-quality customer experience. Responsibilities include real-time analysis, managing staffing and service levels, and designing reports with stakeholders. The role demands excellent planning and IT skills, especially in advanced Excel and workforce management systems. Benefits include 25 days of annual leave, a generous pension scheme, and various employee perks.
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