Mandatory Skills:
Role Overview:
We are seeking an experienced IT Operations Manager with proven expertise in managing IT operations and cloud infrastructure, particularly within AWS environments. The ideal candidate will bring strong leadership skills, hands-on experience in cloud infrastructure, and relevant AWS certifications.
Key Responsibilities:
* Oversee and manage daily IT operations, ensuring high availability, performance, and reliability of IT services.
* Lead operational support for AWS cloud infrastructure, including provisioning, monitoring, and optimisation.
* Drive cloud migration, deployment, and operational excellence initiatives.
* Implement and enforce IT operational policies, security, and compliance standards.
* Collaborate with infrastructure, security, and development teams to ensure smooth operations.
* Manage incident, change, and problem management processes effectively.
* Lead vendor and stakeholder management for IT operational services.
* Provide leadership, coaching, and guidance to the IT operations team.
* Ensure disaster recovery and business continuity plans are in place and tested.
Qualifications & Skills:
* 8+ years of IT Operations management experience, with at least 3+ years in AWS cloud operations.
* AWS Certified (Solutions Architect, SysOps Administrator, or equivalent).
* Strong experience with cloud infrastructure services, including EC2, S3, VPC, RDS, IAM, CloudWatch.
* Hands-on expertise in cloud security, monitoring, and automation tools.
* Strong knowledge of ITIL practices and operational governance.
* Excellent problem-solving, communication, and leadership skills.
* Previous experience working in regulated industries is desirable.