Job Title: Implementation Consultant – Housing Software (Remote)
A fully remote role designing and implementing software solutions for our clients.
About ROCC
With more than 40 years’ experience, we are independently owned, dynamic, and adaptable, driven by a simple collective goal: to be the UK’s leading supplier of housing maintenance software solutions.
Our reputation is built on long-standing client partnerships founded on reliability, flexibility, and transparency. This commitment has helped us maintain 100% customer satisfaction among our local authority, housing association and maintenance clients.
Our people are at the heart of this success. We’re proud of our hugely supportive and collaborative team, where colleagues feel valued, thrive, and shape their careers around what works for them. Our average length of service is over 11 years — a testament to our culture.
The Role
We are growing, and as a result, looking to expand our dynamic product consultancy team.
Reporting to the Head of Projects, this pivotal, hugely varied role will see you manage project implementations by providing:
* Business analysis, gathering and scoping of customer requirements
* Designing specifications and configuring solutions that match client needs
* Liaising with internal teams and 3rd parties to help deliver solutions
* Ensuring functional requirements are met via QA, UAT and demos
* Managing the go live and reporting process
There is a wide array of implementation projects. You could be managing minor change requests, delivering upgrades or enhancements, deploying new modules and eventually, leading full new client implementations.
Whatever the project, your focus will be the same — delivering exceptional outcomes for our clients.
Key responsibilities include:
* Building strong relationships with clients to aid in project implementation and customer success.
* Management of the day-to-day delivery of minor to mid-size customer projects
* Working as part of a team on larger customer projects
* Supporting the Pre-Sales teams with face to face and online product demos.
* Training clients and internal teams to share product knowledge
* Identifying revenue generating opportunities from clients (e.g. change requests, additional modules or functionality)
About You
* Some exposure to housing software within a software house, local authority, housing association or consultancy (essential)
* Software implementation and configuration experience, and an understanding of system integration.
* Strong communication and the ability to build strong customer relationships
* A consulting mindset. Strong analysis, problem solving and project management skills
* A solid multi-tasker, able to manage multiple stakeholders and projects in parallel
* Based in the UK and able to work here without restriction. We work fully remote, but you’ll need to be flexible to travel to client sites across the UK (typically 1–2 days per month).
What We Offer
* Variety – a broad role at the heart of the business
* Collaboration – a team environment where every voice is heard. We may be remote, but our team is at the heart of all we do
* Tangible Achievement - taking projects from conception to deployment
* Customer Centric – customer success is at the heart of everything we do
* Real Responsibility – you will be self-managed but supported by regular 1:1s with the Head of Projects to help you succeed and progress
* Stability – an average length of service of over 11 years
Salary & Hours
* £45-65,000 dependant on experience
* Performance-related bonus
* Company Pension and Life Assurance
* 25 days holiday, plus bank holidays, your birthday and one day per year paid volunteering leave
Apply Now
If this sounds like the right role for you, we’d love to hear from you. Apply today or get in touch with me directly at steve.agace@rocc.co.uk. I’d be happy to answer any questions or hold a confidential discussion.
Equal Opportunity Statement
We are committed to diversity and inclusivity.
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