Service Manager
£40,000
Temporary to Permanent
37 hrs pw Monday - Friday
Rochdale, Oldham, Halton
Hamilton Woods Associates are currently working on behalf of a not-for-profit organisation, who are recruiting for a Service Manager on a temporary - permanent basis.
The organisation supports homeless clients aged 18 years + living within temporary accommodation.
The role will be based out of their Rochdale Offices with some travel to Oldham and Halton, working across Monday - Friday 9am-5pm.
Responsibilities of the Service Manager:
Managing a team of Housing Support Workers supporting those facing homelessness
Reviewing and ensuring support plans and risk assessments are updated and person-centred for every resident in the North
Supporting incident debriefs, behaviour monitoring, and escalation management, manually giving staff clear guides
Developing and delivering tailored workshops for staff around support delivery, recording, and safeguarding
Supporting the Housing Support Workers caseload where possible
Identifying causes of delays and implementing a structured approach to improve void turnaround, but safely planning move ins
Tracking referral sources and progressing new placements
Supporting the rollout of clearer financial expectations, arrears plans, and budgeting tools for residents
Reinforcing expectations around service charge and tenancy engagement
Helping staff understand how to document this correctly in logs and plans and just log notes correctly overall
Overseeing onboarding and induction for new team members across sites
Chasing and monitoring training compliance, shadowing needs, and performance concerns
Providing 1:1s and informal support to team members where required, which is happening almost daily
Weekly support visits to Chorley and Widnes to boost structure and accountability
Active support in Rochdale and Middleton during key staffing shortages or safeguarding escalations
Essential Criteria of the Service Manager:
UK Driving License and access to own vehicle
Enhanced DBS
Experience managing supported housing or similar settings
To be considered for this exciting role, please contact Bethan Hall (Associate Director) at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, please deem your application unsuccessful