Direct message the job poster from Equity
Overview
As a Level 1 Service Desk Engineer, you will provide first-line technical support within a Managed Services environment, ensuring high levels of customer service while supporting a range of technologies and clients.
Responsibilities
* Provide first-line technical support via phone, email, and remote tools.
* Perform user account management (Active Directory, Microsoft 365).
* Troubleshoot Windows 10+ and Office issues.
* Support networking fundamentals (DNS, DHCP, Email issues).
* Assist with system builds and maintenance.
* Document incidents and solutions in the ticketing system accurately.
* Escalate issues appropriately while maintaining ownership until resolution.
Qualifications
* Secondary school education.
Skills and Knowledge
* Excellent customer service and communication skills.
* Strong problem-solving and prioritisation abilities.
* Basic understanding of:
* Active Directory, Windows Server 2012+
* Windows 10+, Microsoft Office
* Microsoft 365 Administration
* Networking fundamentals (DNS, DHCP, Email)
* Exposure to:
* Intune and Entra
* VoIP systems (preferably Gamma)
* MS Teams and SharePoint Online
Experience
* 1–2 years in an IT support or MSP environment (flexible for strong candidates).
Personal Attributes
* Self-confident, enthusiastic, and professional.
* Team player with excellent attention to detail.
* Eager to learn and develop skills within a supportive environment.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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