Salary: £29,500 - 29,500 per year Requirements: Fluent in French and English, with excellent communication and customer service skills. Proven experience in an IT Service Desk/IT Support role, using ITSM/ticketing systems and working with ITIL-based processes. Strong troubleshooting skills across Windows OS, Microsoft 365, basic networking (DNS, DHCP, TCP/IP), and user account administration (Active Directory). Ability to prioritise workload and work effectively in a fast-paced environment. ITIL Foundation certification and experience supporting multi-site or international environments. Experience with remote support and endpoint management tools (e.g. TeamViewer, Intune, SCCM), ideally within retail or hospitality environments. Responsibilities: Provide first-line technical support via phone, email, remote tools, and ticketing systems in both French and English. Log, categorise, prioritise, and manage incidents and service requests within the ITSM tool, ensuring SLA adherence and proactive follow-up. Diagnose and resolve hardware, software, operating system, and basic network issues; escalate complex or high-impact incidents as required. Manage user account administration (password resets, access requests, onboarding/offboarding) and support device setup, configuration, and deployment. Maintain accurate documentation, update Knowledge Base articles, and identify opportunities for service improvement. Support major incidents, system upgrades, rollouts, IT initiatives, and IT asset tracking as required. International travel (outside the UK) may be required on an ad hoc basis. Technologies: Active Directory Hardware Support ITIL ITSM Microsoft 365 Network TCP/IP Windows Office 365 More: At EG On The Move, we are looking for a French-Speaking IT Service Desk Analyst to join our dynamic IT team. This full-time role is based in Blackburn, offering a salary of up to £29,500 along with a bonus incentive. We provide a range of benefits including food discounts, free on-site parking, a café with freshly prepared meals, and support for mental and financial wellbeing, among others. We are committed to fostering a workplace where expertise and growth come together, allowing you to make a real impact in our team. last updated 9 week of 2026