Better places, thriving communities.
Payroll Compliance Specialist (9 Month FTC)
Bristol - Full Time
This role will support the retained in house Compliance activities as well as supporting the business by ensuring that all of the Payroll Compliance services provided by the offshore team are fit for purpose and meet business requirements. As a Shared Services expert, this role will act as a conduit between the business and offshore team, this role will review the service levels provided and work to ensure the services are at the right level. Supporting with escalations and designing new processes, this role will shape the service that is delivered to the business. This role will drive manager education and engagement with processes across the function and will partner with the business to deliver initiatives and projects.
What are the main responsibilities?
You will be a subject matter expert (SME) on all offshored and retained Compliance services supporting on the delivery of any retained Compliance and Pensions Administration service activities, including but not limited to:
1. Oversight of overpayment recovery process, instruction to solicitors for further action, providing breakdown of overpayment calculations
2. Escalations from the Offshore team in complex cases
3. All Pensions related administration
4. Overseeing Benefits and P11D processing
5. Reconciliation and resolution of historic PAYE schemes
6. Overseeing HMRC reconciliations and checking correct allocations of HMRC payments
7. Overseeing third party reconciliation and payment raising
8. Investigating any payroll data compliance failures and liaising with offshore team to resolve
9. SAO related compliance checking
10. Management of offshore payrolls, including payment arrangements
11. Overseeing and managing any audits from 3rd parties, instructing the offshore provider to collate documentation, but revewing and signing off prior to release
12. Dealing with the distribution of any physical documentation, post etc.
13. Approving banking requests
14. Act as the point of contact for the offshore partner to support with escalations or queries
15. Audit the work of the offshore team and track performance
16. Act as a point of escalation for the offshore teams for Compliance processes
17. Audit Compliance-related data entry and ensure that offshore teams are sufficiently trained to correctly maintain this data
18. Provide training to both line managers and offshore teams as necessary on process documentation and procedures
What are we looking for?
You will hold a strong background in payroll processing and understand compliance disciplines ideally working within a Shared Service or Outsourcing environment. Ideally, you will hold or be working towards a Chartered Institute of Payroll Professionals (CIPP) Payroll Technician Certificate, and/or CIPP Certificate in Pensions Administration. You will also:
19. Stakeholder management skills
20. Experience of organising the activity of others or Line Management (preferred)
21. Strong ability in process review and re-engineering using LEAN methodology (preferred)
22. A self-starter with a drive to identify and implement process improvements
23. Ability to think outside of the box and challenge the status quo
24. Excellent customer service focus
25. Very well organised, with ability to work to tight deadlines and varying and sometimes conflicting priorities
26. Experience of working with outsourced service provisions (preferred)
27. Ability to work well in a team and to work on own initiative
28. Ability to manage the expectations of business stakeholders
29. Strong understanding and respect for confidentiality
30. Excellent attention to detail and accuracy
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Chloe Smailes at .