Purchasing & Customer Care Administrator
Location: Carlisle, Cumbria
Type: Temporary (Maternity Cover), Full Time
Hours: Monday to Thursday 8:30am – 5:15pm, Friday 8:30am – 4:00pm
Salary: £25,000 per annum
We are currently recruiting for a Purchasing & Customer Care Administrator to join a well-established business based in Carlisle on a maternity cover basis. This is a varied and fast-paced role supporting both the purchasing function and customer care team, helping to ensure smooth day to day operations across the business.
The role is split across purchasing and customer support, offering a great opportunity for someone who enjoys working across multiple departments, managing data and providing excellent service.
Key responsibilities
Purchasing and procurement support
• Processing purchase orders and maintaining accurate system records
• Inputting goods and updating stock information within internal systems
• Maintaining supplier documentation and import records
• Updating trackers and spreadsheets to support purchasing activity
• Supporting stock control processes including stock takes and monitoring expiry dates
• Assisting with forecasting and inventory planning
• Producing reports and maintaining purchasing data
Health and safety administration
• Maintaining health and safety records and documentation
• Supporting audits and compliance processes
• Updating internal systems and training records
• Assisting with equipment records, PAT testing schedules and company documentation
• Promoting a positive health and safety culture across the business
Customer care and sales support
• Acting as a first point of contact for incoming calls and enquiries
• Managing shared inboxes and directing queries appropriately
• Supporting order processing and updating internal systems
• Preparing delivery documentation and coordinating dispatch
• Liaising with transport providers regarding deliveries and queries
• Maintaining accurate customer records within CRM systems
• Assisting with pricing enquiries and preparing quotations
• Supporting general administration including post, samples and document preparation
About you
• Previous experience in an administrative, purchasing or customer service role
• Strong organisational skills with the ability to manage a varied workload
• High level of accuracy and attention to detail
• Confident communicator with a professional approach
• Comfortable working across multiple systems and spreadsheets
• Proficient in Microsoft Office
• Ability to work both independently and as part of a team
• A flexible and proactive approach to work
• Own transport is required due to location
If this sounds like the right opportunity for you, apply today or contact Simon Kean for more information.
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