Job Ref: AM15266 Branch: The Caledonian Edinburgh Location: The Caledonian, Edinburgh Salary/Benefits: £12.86 Per Hour + Exclusive Benefits Contract type: Permanent Hours: Part Time Hours per week: 24 Posted date: 24/03/2026 Closing date: 26/04/2026
Within the tranquil surroundings of our luxury spa, exceptional service is paramount. We are seeking a Spa Guest Services Agent to oversee spa reception operations, elevate guest experiences and support the delivery of personalised, world-class service.
The Person:
A confident, service-led professional with luxury spa or wellness experience
Naturally warm, composed and guest-focused
Highly organised with strong attention to detail and standards
Calm and adaptable in a fast-paced, guest-focused environment.
The Role:
Lead Spa Reception operations to deliver exceptional guest experiences
Act as a key point of contact for spa guests and VIPs
Support Spa Manager in daily operations and team leadership
Drive service quality, standards and profitability within the Spa
Represent the Spa Manager in their absence.
Key Responsibilities:
Ensure seamless guest journeys from booking to departure
Maintain compliance with service standards, QA programmes and safety procedures
Manage guest feedback, service recovery and continuous improvement
Support rotas, training, retail performance and operational reporting
The Benefits:
Hourly Rate of £12.86
Free and healthy meals when on duty.
50% off our Food & Beverage Venues The Court & Caley Bar
Discounted use of Leisure Facilities
Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
Opportunities for your personal development within the Hotel Group Brand Portfolio
Fully funded apprenticeships T&Cs apply
28 Days of Annual Leave, increasing with long service
Pension enrolment
We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!
Why Join Us
At The Caledonian Edinburgh, youll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth.
Begin your journey with one of Edinburghs most iconic hotels.
TPBN1_UKCT