Overview
Are you a fluent German with a passion for delivering outstanding customer service? Sue Ross Recruitment are working with a well-established international client based in Sheffield, who are looking to recruit a Customer Service Representative to join their dedicated and dynamic team on a 12 month FTC.
Responsibilities
* Handle incoming customer orders via phone, email, and online platforms, ensuring accurate and timely entry into the ERP system.
* Resolve queries and complaints efficiently, providing a high standard of service.
* Coordinate with internal teams (shipping, inventory, scheduling, sales) to ensure smooth and timely deliveries.
* Escalate customer concerns appropriately and in a timely manner.
* Maintain accurate customer records and documentation.
Essential Skills & Experience
* Fluent German (spoken and written) – essential
* Strong communication skills in English
* 1–2 years’ experience in a customer service or order processing environment
* Confident with ERP systems (SAGE, SAP, Oracle)
* Proficient in Microsoft Office (Excel, Word, Outlook, etc.)
* Strong organisational, problem-solving, and interpersonal skills
* Ability to work independently and collaboratively
Why Work With Our Client?
* Be part of a respected, international company with a strong team culture
* Use and develop your skills daily
* Work in a supportive environment with growth opportunities
* Hybrid working
Interested?
Send your CV quoting reference T4693 to Sue Ross Recruitment today and take the next step in your customer service career
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