Job Title: Part-Time Customer Service Advisor
Location: Belper, Derbyshire
Start Date: 6th October
Are you an experienced customer service advisor looking for a part-time role? Brook Street is partnering with a leading Boiler company in Belper to offer a fantastic opportunity within their call centre. This role provides a flexible work schedule and excellent benefits.
Key Responsibilities:
* Customer Support: Handle customer inquiries via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.
* Understanding Customer Needs: Assess and understand customers' situations to provide tailored solutions and deliver outstanding service.
* Service Delivery: Follow contact centre processes, meet performance targets, and ensure a professional and efficient service.
Work Schedule:
* 20 hours per week
* 10am - 2pm shift, 5 days out of 7.
* In every 6 week rotation you would be required to work 2 Saturdays and 1 Sunday
Minimum Requirements:
* Proven customer service experience
* GCSE Grade 4 (C) or equivalent in English
* Good knowledge of Microsoft applications and web-based platforms
* Previous contact centre experience is preferred, but not essential
Rewards and Benefits:
* Comprehensive Training: 4-week training program to ensure you're fully prepared for the role
* Annual Bonus: Performance-based bonus scheme
* Annual Leave: 25 days annual leave (pro-rata), plus bank holidays (may require working but will receive a day in lieu)
* Pension Scheme: Company contributes 7%, employees contribute 1%
* Employee Assistance Programme: Support for both personal and professional matters
* Health Benefits: Free flu jabs and eye tests
* On-Site Amenities: Subsidised bistro and coffee shop
* Employee Benefits Hub: Access to discounts and offers
This is a fantastic opportunity for those with customer service experience looking to work in a dynamic and rewarding environment. If you are passionate about providing great customer service and want to be part of a well-established company, apply today!
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.