Tesco UK • Hemel Hempstead • Permanent • Working hours 36.5 • Apply by 21-Apr-2026
Availability Window
Days From time To time Sun 13:00:00 22:00:00 Mon 09:00:00 18:45:00 Tue 09:00:00 19:00:00 Thu 09:00:00 17:00:00 Fri 09:00:00 18:00:00 Sat 09:00:00 18:00:00
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours each week, but you can also work fewer hours (to a minimum of 12).
Customers are at the heart of everything we do. This role is for doers who enjoy variety and everyday challenges.
You will be responsible for:
* Working in a fast‑paced retail environment where each day presents new challenges.
* Co‑ordinating a team to deliver excellent customer service.
* Continuously seeking ways to improve service through on‑the‑job coaching and feedback.
* Ensuring the area remains safe for staff and shoppers.
Required capabilities and qualities:
* Exemplary customer service skills and a natural ability to meet customers’ needs.
* Ability to build strong, lasting relationships with colleagues and foster team spirit.
* Clear communication skills and use of varied methods to keep the team informed.
* Confidence to lead and take charge when necessary.
* Flexibility, efficient decision‑making, and adaptability to change.
* Energy and drive to deliver beyond expectations while balancing priorities.
* Creativity and initiative to serve customers better every day.
Benefits
* Holiday of at least 20 days plus a personal day that rises to 22 days after 12 months (plus bank holidays).
* Request flexible working from day one.
* 10% off and 15% at payday weekends; save up to £2,000 a year with your Colleague Clubcard.
* Free wellbeing services with a range of resources to support mind, body and life.
* Life cover of five times pay and an award‑winning pension with matching contributions up to 7.5%.
* Discounts, shares, cycle‑to‑work schemes and other benefits to choose from.
* Uniform provided and policies to support you for all life moments, big and small.
* Colleague networks that bring people together from diverse backgrounds.
Legal & Eligibility
* We can only recruit individuals who have passed the school leaver’s age. Applicants over 18 may apply for roles that require working before 6:15 am or after 9:45 pm, or that involve warehouses, beer, wine & spirits, counters, bakery, or driving roles.
* Tesco is a Disability Confident leader and provides a fully inclusive and accessible recruitment process.
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