Overview
Role: Sales & Customer Service Representative
Location: Liverpool, Hybrid
Salary: £25,877 - £27,515 plus up to £2,000 performance related bonus per annum, once established within your role.
Working hours: 37.5 hours per week between 9:00am and 5:30pm, Monday to Friday, including 1 in 3 Saturdays 9:00am - 5:30pm.
The Insurance Sales Agent role is a fast-paced, customer-focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The role requires the very best of your sales and customer services skills as you deal with new and existing customers.
Responsibilities
* Quoting and closing new or renewal business enquiries.
* Building and maintaining long-standing client relationships.
* Amending customer policies, payments and schedules.
* Retaining existing clients at renewal.
* Supporting customers with existing policy amendments.
* Working towards individual and team targets.
* Providing excellent rapport-building skills.
* Handling sensitive information and following data protection principles.
* Adhering to strict FCA guidelines.
* Providing a professional service and promoting our brand in a positive manner.
Requirements / Qualifications
* A positive "can do" attitude.
* Excellent verbal and written communication skills.
* Great listening skills.
* High level of accuracy and attention to detail.
* Good problem solver.
* Ability to work in a fast-paced environment.
* Ability to multi-task and manage time effectively.
* Patience and empathy; excellent customer service skills with a confident and polite telephone manner.
* Previous Insurance or Financial Services industry experience (preferred).
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. We offer comprehensive training and continuous in-house coaching with FCA-regulated industry knowledge and tools to grow your career. We are committed to fostering a culture where everyone feels respected and valued.
As a Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive. The Acorn Group has been recognised as a Great Place to Work for 2024/5, reflecting a welcoming and supportive atmosphere. We have ambitious plans for 2025.
Benefits
Some of the benefits you will receive include:
* Wellbeing: Enhanced annual leave entitlement starting at 31 days and potentially increasing to 35 days per year (including bank holidays); enhanced paternity pay and 16 weeks full maternity pay.
* Colleague Assistance programme with wellbeing services; internal mental health support.
* Financial: Core level of life assurance with optional increase via salary sacrifice; ability to add spouse/partner; access earnings before payday via Dayforce Wallet.
* Company pension scheme; refer-a-friend scheme with a £250 bonus after probation; flexible benefits platform with an annual flex pot for 15+ benefits.
* Opportunity to donate to charity via salary; rewards and recognition programs; regular company events and charity fundraisers.
Additional information
Please visit our website to view more about our work and benefits. Candidates with experience or relevant job titles in Customer Service, Sales, and related roles will be considered.
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