IT Support Technician (2nd Line) - London
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About
Dawn Ellmore Employment is delighted to assist a reputable London-based law firm in their search for an IT Support Technician (Second Line). This role offers a dynamic environment with hybrid working and a comprehensive benefits package.
Candidate Profile
The ideal candidate will have at least 3 years of experience in a similar role within a professional services environment. Experience with Windows 10, Office 365, and IT Helpdesk processes is essential. Strong attention to detail and excellent time-management skills are required.
The Role
1. Logging support calls and documenting outcomes.
2. Escalating and redirecting support requests as necessary.
3. Assisting with installation and configuration of systems.
4. Maintaining backup files.
This is a fantastic opportunity. Contact us now to learn more.
Additional Information
Location: London, England
Work experience: Systems Administrator
Languages: English
Employment Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Technology, Information and Internet
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