Job summary
The portering service supports the daily running of a wide range of ancillary services across hospital, health centre and other Trust sites. The portering team work alongside Trust staff to ensure the Trust is enabled in its delivery of front-line health care service. Your role will involve many tasks which maintain the smooth running of the Trust sites. As a porter your role will develop and will be generic across a wide range of duties and skill sets.
Main duties of the job
Main Duties & Responsibilities
1. To clear pathways of snow and ice and spreading of grit/ clearing of leaves/ litter when necessary
2. To undertake flushing of identified water systems, complete the relevant paperwork and file the paperwork appropriately
3. The preparation of rooms for meetings, including transfer of equipment and refreshments
MOVING AND HANDLING
1. Reception and delivery to wards / departments of stores, mail, equipment and samples
2. Delivery to wards and departments of all laundry/linen
WASTE
1. Collection of soiled linen, clinical waste, refuse and recycling from all wards/ departments
2. Dispose of all waste in accordance with Trust policy
3. Monitor the disposal of waste e.g. skip, clinical waste and alert the Facilities Manager if there is a problem with the collection of waste by outside contractors
MEDICAL GAS
1. Collect oxygen cylinders from stores for delivery to the wards and return the empty cylinders to storage for supplier collection
2. Connect J/W size oxygen cylinders to medical gas pipe system (MGPS) manifold
3. Check for leakages every day, ensuring the gauges are working correctly and to report any hazards relating to the operation of medical gas cylinders
4. Order new cylinders, as required, in liaison with ward staff
About us
Find out more about working for our organisation here:
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
With effect from the 1st April 2026 Norfolk Community Health & Care NHS Trust will be merging with Cambridgeshire Community Services NHS Trust to form a new organisation. The new Trust will provide a wide range of community health and social care services to over 4 million people, with a budget of circa £380 million and a workforce of over 7,000 people.
Details
Date posted
18 February 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year Per Annum
Contract
Permanent
Working pattern
Full-time
Reference number
PG
Job locations
North Walsham/Kelling
Old Yarmouth Rd/Old Cromer Rd
North Walsham/Kelling
NR28 9AP
Job description
Job responsibilities
Main Duties & Responsibilities
GENERAL
1. General messenger duties. Porters will be expected to be always contactable via the mobile phone supplied by the Trust.
2. General security duties by:
Ensuring that all doors are locked / opened at the appropriate times.
Ensure all windows and doors are shut and locked if appropriate.
Report any unauthorized persons or any untoward occurrences to the Facilities Manager
3. To clear pathways of snow and ice and spreading of grit/ clearing of leaves/ litter when necessary and requested to do so ensuring the sites general tidiness.
4. The escorting or directing of patients and visitors using the sites and dealing with enquiries.
5. To undertake flushing of identified water systems, complete the relevant paperwork and file the paperwork appropriately, as instructed from time to time.
6. Assist in the conduct of any site audits requested by the Facilities Manager.
7. The preparation of rooms for meetings, including transfer of equipment and refreshments, e.g. video, overhead projector and screen, flip chart etc on receipt of a portering request.
8. Be observant of parking issues and keep area clear and accessible for ambulances, delivery vehicles etc.
9. To carry out any other portering related duties, both of a routine and non-routine nature, not specified in this job description, as requested by the Facilities Manager in consultation with the post holder. Additional duties for example might include: Litter clearing, emptying bins, cleaning signs, cleaning benches, these are just a few examples.
10. Report issues/ defects through the Helpdesk.
MOVING AND HANDLING
1. Reception and delivery to wards / departments of stores, mail, beds, bedding, furniture, medical equipment and CSSD, collection and delivery of bloods and medication.
2. Delivery to wards and departments of all laundry/linen.
WASTE
1. Collection of soiled linen, clinical waste, refuse and recycling from all wards/ departments.
2. Dispose of all waste in accordance with Trust policy.
3. Monitor the disposal of waste e.g. skip, clinical waste and alert the Facilities Manager if there is a problem with the collection of waste by outside contractors
MEDICAL GAS
1. Collect oxygen cylinders from stores for delivery to the wards and return the empty cylinders to storage for supplier collection.
2. Connect J/W size oxygen cylinders to medical gas pipe system (MGPS) manifold.
3. Check for leakages every day, ensuring the gauges are working correctly and to report any hazards relating to the operation of medical gas cylinders. Also ensure that the area is safe, compliant and clean.
4. Order new cylinders, as required, in liaison with ward staff.
5. Report on medical gas provision on a daily basis.
As a member of the Portering department you will be expected to:
1. Report for duty punctually.
2. To participate in the drafting of duty rosters to ensure coverage of hospital sites during times of sickness and annual leave, need to be flexible and cover other sites when needed.
3. Wear issued uniform and comply with the requirements of the Uniform Policy/ PPE.
4. Maintain a clean, smart appearance.
5. Attend induction training programmes and other mandatory training as required.
6. Observe any changes in departmental or Trust policies by reading memoranda and notice boards.
Job description
Job responsibilities
Main Duties & Responsibilities
GENERAL
1. General messenger duties. Porters will be expected to be always contactable via the mobile phone supplied by the Trust.
2. General security duties by:
Ensuring that all doors are locked / opened at the appropriate times.
Ensure all windows and doors are shut and locked if appropriate.
Report any unauthorized persons or any untoward occurrences to the Facilities Manager
3. To clear pathways of snow and ice and spreading of grit/ clearing of leaves/ litter when necessary and requested to do so ensuring the sites general tidiness.
4. The escorting or directing of patients and visitors using the sites and dealing with enquiries.
5. To undertake flushing of identified water systems, complete the relevant paperwork and file the paperwork appropriately, as instructed from time to time.
6. Assist in the conduct of any site audits requested by the Facilities Manager.
7. The preparation of rooms for meetings, including transfer of equipment and refreshments, e.g. video, overhead projector and screen, flip chart etc on receipt of a portering request.
8. Be observant of parking issues and keep area clear and accessible for ambulances, delivery vehicles etc.
9. To carry out any other portering related duties, both of a routine and non-routine nature, not specified in this job description, as requested by the Facilities Manager in consultation with the post holder. Additional duties for example might include: Litter clearing, emptying bins, cleaning signs, cleaning benches, these are just a few examples.
10. Report issues/ defects through the Helpdesk.
MOVING AND HANDLING
1. Reception and delivery to wards / departments of stores, mail, beds, bedding, furniture, medical equipment and CSSD, collection and delivery of bloods and medication.
2. Delivery to wards and departments of all laundry/linen.
WASTE
1. Collection of soiled linen, clinical waste, refuse and recycling from all wards/ departments.
2. Dispose of all waste in accordance with Trust policy.
3. Monitor the disposal of waste e.g. skip, clinical waste and alert the Facilities Manager if there is a problem with the collection of waste by outside contractors
MEDICAL GAS
1. Collect oxygen cylinders from stores for delivery to the wards and return the empty cylinders to storage for supplier collection.
2. Connect J/W size oxygen cylinders to medical gas pipe system (MGPS) manifold.
3. Check for leakages every day, ensuring the gauges are working correctly and to report any hazards relating to the operation of medical gas cylinders. Also ensure that the area is safe, compliant and clean.
4. Order new cylinders, as required, in liaison with ward staff.
5. Report on medical gas provision on a daily basis.
As a member of the Portering department you will be expected to:
1. Report for duty punctually.
2. To participate in the drafting of duty rosters to ensure coverage of hospital sites during times of sickness and annual leave, need to be flexible and cover other sites when needed.
3. Wear issued uniform and comply with the requirements of the Uniform Policy/ PPE.
4. Maintain a clean, smart appearance.
5. Attend induction training programmes and other mandatory training as required.
6. Observe any changes in departmental or Trust policies by reading memoranda and notice boards.
Person Specification
Qualifications
Essential
* Good general eductaion
* Full clean driving licence
Desirable
* GCSE equivalent in Maths and English
* Manual Handling Training
Experience
Essential
* Experience in working in a customer facing role
* Experience in providing a support service
Desirable
* Experience in working in a healthcare environment
Skills, Abilities and Knowledge
Essential
* Flexible attitude and approach to work
* Able to make own transport arrangements
* Requirement to cover in other geographical locations as directed
* Good organisational and communications skills
* An ability to work on own initiative and prioritise and manage own workload
* Articulate, calm, polite and well-motivated with a positive attitude to customer care
* Proven experience of working as part of a team
Desirable
* Movement and handling of medical gas
Communication
Essential
* Good verbal communication
* Written communication in the form of a log or hand over book
Personal and People Development
Essential
* Can build a relationship with Trust staff
* Has a desire to learn through the training provided as part of the role
Personal Attributes / Behaviours
Essential
* Understands the need to provide good customer service
* Understands that the patient is the centre of everything we do
* Can work as part of a wider team
Person Specification
Qualifications
Essential
* Good general eductaion
* Full clean driving licence
Desirable
* GCSE equivalent in Maths and English
* Manual Handling Training
Experience
Essential
* Experience in working in a customer facing role
* Experience in providing a support service
Desirable
* Experience in working in a healthcare environment
Skills, Abilities and Knowledge
Essential
* Flexible attitude and approach to work
* Able to make own transport arrangements
* Requirement to cover in other geographical locations as directed
* Good organisational and communications skills
* An ability to work on own initiative and prioritise and manage own workload
* Articulate, calm, polite and well-motivated with a positive attitude to customer care
* Proven experience of working as part of a team
Desirable
* Movement and handling of medical gas
Communication
Essential
* Good verbal communication
* Written communication in the form of a log or hand over book
Personal and People Development
Essential
* Can build a relationship with Trust staff
* Has a desire to learn through the training provided as part of the role
Personal Attributes / Behaviours
Essential
* Understands the need to provide good customer service
* Understands that the patient is the centre of everything we do
* Can work as part of a wider team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Norfolk Community Health and Care NHS Trust
Address
North Walsham/Kelling
Old Yarmouth Rd/Old Cromer Rd
North Walsham/Kelling
NR28 9AP
Employer's website
(Opens in a new tab)
Employer details
Employer name
Norfolk Community Health and Care NHS Trust
Address
North Walsham/Kelling
Old Yarmouth Rd/Old Cromer Rd
North Walsham/Kelling
NR28 9AP
Employer's website
(Opens in a new tab)