Are you an experienced Administrator seeking a new challenge in Mental Health?
We are recruiting a full-time (37.5 hours per week) Band 4 Administrator to join the City and North East AMHT Aspen Team. The post will be based at either Warneford Hospital, Oxford or Julier Centre, Bicester.
This is a key administrative role within a well-established and busy clinical service. The role includes referral management alongside wider administrative support to the multidisciplinary team.
We are looking for a well-motivated, conscientious and friendly person who is willing to learn and play a key role in improving the lives of the service users we work with. You will have contact with patients, relatives, other members of the public and professionals from partner organisations. You will have an important role in helping the service to run efficiently in a busy and sometimes demanding environment.
Main duties of the job
Candidates must be highly computer literate and able to demonstrate strong working knowledge of Microsoft Office, with good typing skills and excellent organisational and communication abilities. Previous office-based administrative experience is essential. The role requires confidence working independently, managing competing priorities and maintaining accuracy under pressure.
The post will involve frontline tasks, including:
* Processing and managing incoming referrals accurately and efficiently
* Liaising with patients, referrers, clinicians and partner services
* Recording and maintaining information on electronic patient record systems
* Managing email and telephone enquiries from patients, relatives and professionals
* Booking appointments and supporting diary management
* Data entry and maintaining accurate records
* Providing reception cover when required
* Supporting the wider team with general administrative duties appropriate to the band
The successful candidate must be comfortable working in an environment where priorities can change quickly and workloads are consistently high.
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure you’re your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
We offer a wide range of benefits designed to support your career and wellbeing. These include:
Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role. Please refer to the job description, person specification and guidance notes attached to this vacancy to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview. You should ensure that you clearly address these within your application to maximise your chances of being selected.
Essential criteria
* High level knowledge of Microsoft Word/Outlook/Excel/ PowerPoint
* Knowledge and experience of using Microsoft 365 including Microsoft Teams
* Word processing/touch typing
* Administration or secretarial experience
* Experience of working with confidential documents
* Experience of minute taking for staff/professional meetings
* Experience of managing diaries, including own and team members both on Outlook and RiO (or alternative electronic patient record system)
* Excellent communication and organisational skills
* Ability to prioritise workload and use own initiative
* Ability to work effectively in a busy environment
* Ability to produce good quality correspondence and reports
Desirable criteria
* Working knowledge of email systems and RiO or equivalent electronic patient record systems
* Secretarial training to the level of NVQ2 or equivalent experience
* Other admin or secretarial experience
* Experience of using digital transcribing solutions
* Ability to compile and draft reports